{"product_id":"ai-customer-support-n8n-workflow-whatsapp-web-chat-rag","title":"AI Customer Support n8n Workflow: WhatsApp + Web Chat, RAG","description":"\u003ch3\u003eTurn WhatsApp and Web Chat into instant AI customer support with RAG—powered by n8n\u003c\/h3\u003e\n\u003cp\u003eThis AI Customer Support n8n workflow automatically replies to customers on \u003cstrong\u003eWhatsApp\u003c\/strong\u003e and an \u003cstrong\u003en8n Web Chat\u003c\/strong\u003e, using \u003cstrong\u003eOllama\u003c\/strong\u003e for answers, \u003cstrong\u003eQdrant\u003c\/strong\u003e for \u003cstrong\u003eRAG\u003c\/strong\u003e knowledge retrieval, and \u003cstrong\u003eRedis\u003c\/strong\u003e to deduplicate messages and maintain conversation context.\u003c\/p\u003e\n\n\u003ch3\u003eWhat this workflow does\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003e\n\u003cstrong\u003eListens for new messages\u003c\/strong\u003e from either the \u003cstrong\u003en8n Web Chat webhook\u003c\/strong\u003e or the \u003cstrong\u003eWhatsApp Business Cloud webhook\u003c\/strong\u003e.\u003c\/li\u003e\n  \u003cli\u003eFor \u003cstrong\u003eWhatsApp\u003c\/strong\u003e, filters to real incoming \u003cstrong\u003etext\u003c\/strong\u003e messages and uses \u003cstrong\u003eRedis\u003c\/strong\u003e to \u003cstrong\u003ededuplicate\u003c\/strong\u003e by message ID.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eNormalizes\u003c\/strong\u003e both channels into a shared format, applies your \u003cstrong\u003ebusiness configuration\u003c\/strong\u003e, and checks \u003cstrong\u003eRedis\u003c\/strong\u003e to determine whether the conversation was seen before.\u003c\/li\u003e\n  \u003cli\u003eIf the message is just a \u003cstrong\u003egreeting\u003c\/strong\u003e, sends a short \u003cstrong\u003etailored welcome\u003c\/strong\u003e for new vs returning conversations, then marks the conversation as seen in Redis.\u003c\/li\u003e\n  \u003cli\u003eOtherwise, uses an \u003cstrong\u003eOllama-powered AI agent\u003c\/strong\u003e with \u003cstrong\u003eRedis chat memory\u003c\/strong\u003e, and optionally \u003cstrong\u003eQdrant retrieval\u003c\/strong\u003e to answer using your knowledge base.\u003c\/li\u003e\n  \u003cli\u003eWhen appropriate, it can \u003cstrong\u003eread Products\/Properties\u003c\/strong\u003e and \u003cstrong\u003eappend Leads\/Tickets\u003c\/strong\u003e in \u003cstrong\u003eGoogle Sheets\u003c\/strong\u003e.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eResponds back\u003c\/strong\u003e to the original channel (WhatsApp send or Web Chat response) and marks the conversation as seen.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eUse cases\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003eSaaS support that answers FAQs via \u003cstrong\u003eWhatsApp + Web Chat\u003c\/strong\u003e with RAG-backed accuracy.\u003c\/li\u003e\n  \u003cli\u003eLead capture: convert inbound questions into \u003cstrong\u003eLeads\/Tickets\u003c\/strong\u003e stored in \u003cstrong\u003eGoogle Sheets\u003c\/strong\u003e.\u003c\/li\u003e\n  \u003cli\u003eEcommerce\/property-style inquiries: look up \u003cstrong\u003eProducts\/Properties\u003c\/strong\u003e and respond immediately.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eTechnical details\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003e\n\u003cstrong\u003eNodes\/stack:\u003c\/strong\u003e if, set, redis, whats app, sticky note, n8n-nodes-langchainagent (AI agent)\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eIntegrations:\u003c\/strong\u003e \u003cstrong\u003eOllama\u003c\/strong\u003e (response generation), \u003cstrong\u003eRedis\u003c\/strong\u003e (dedup + chat memory), \u003cstrong\u003eQdrant\u003c\/strong\u003e (RAG retrieval), \u003cstrong\u003eGoogle Sheets\u003c\/strong\u003e (product\/property lookups and lead\/ticket creation)\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"N8N Commerce","offers":[{"title":"Default Title","offer_id":45916232024243,"sku":"N8N-18825","price":28.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0749\/6279\/6723\/files\/ALY-l8QnvgeLOm9s5S1Td_p5Elc0st.png?v=1788012809","url":"https:\/\/buyflowscripts.com\/products\/ai-customer-support-n8n-workflow-whatsapp-web-chat-rag","provider":"N8N Commerce","version":"1.0","type":"link"}