{"product_id":"ai-support-ticket-triage-with-gemini-trello-gmail-n8n","title":"AI Support Ticket Triage with Gemini, Trello \u0026 Gmail (n8n)","description":"\u003ch3\u003eInstantly triage support tickets with AI—Gemini + Trello + Gmail in n8n\u003c\/h3\u003e\n\u003cp\u003eThis n8n workflow automatically validates incoming support requests, uses Google Gemini to classify and prioritize them, looks up customer context in Google Sheets, and drafts a structured HTML reply—while requiring human approval before any response is sent to the customer. No more manual sorting, guesswork, or slow turnaround.\u003c\/p\u003e\n\n\u003ch3\u003eWhat this workflow does\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003e\n\u003cstrong\u003eReceives new tickets\u003c\/strong\u003e from an n8n form trigger.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eValidates scope with Gemini guardrails\u003c\/strong\u003e to detect jailbreak or out-of-scope submissions; if not a valid support ticket, processing stops.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eFinds customer details\u003c\/strong\u003e by searching Google Sheets using the customer’s email (your sheet must include an \u003cem\u003eemail\u003c\/em\u003e column and plan\/tier data the AI can use).\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eClassifies and prioritizes\u003c\/strong\u003e each request (category, priority, and team) and generates a \u003cstrong\u003estructured JSON output\u003c\/strong\u003e containing an HTML draft response.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eCreates a Trello card\u003c\/strong\u003e in the \u003cem\u003eNew Tickets\u003c\/em\u003e list and applies a priority label based on Gemini’s classification.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eSends an approval email via Gmail\u003c\/strong\u003e with the AI summary and proposed HTML reply, then \u003cstrong\u003ewaits\u003c\/strong\u003e for approve\/reject.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eActs on the decision\u003c\/strong\u003e: if approved, the workflow emails the customer via Gmail and moves the Trello card to \u003cem\u003eResolved by AI\u003c\/em\u003e; if rejected, it moves the card to \u003cem\u003eManual Review\u003c\/em\u003e.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eUse cases\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003eSaaS teams handling high volumes of inbound support emails from a web form.\u003c\/li\u003e\n  \u003cli\u003eAutomation engineers setting up AI-assisted workflows with a human-in-the-loop approval step.\u003c\/li\u003e\n  \u003cli\u003eOperators who want ticket routing by priority\/team while keeping customer responses controlled.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eTechnical details\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003e\n\u003cstrong\u003en8n nodes\/tooling:\u003c\/strong\u003e Form Trigger, if, no op, Sticky Note, Gmail, Trello.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eAI:\u003c\/strong\u003e Google Gemini (guardrails + AI agent for lookup\/classification and HTML drafting).\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eCustomer data:\u003c\/strong\u003e Google Sheets (configure document ID\/sheet reference).\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eGet a production-ready AI support ticket triage workflow for n8n using Gemini, Trello, and Gmail—built for safe automation with approval gates.\u003c\/p\u003e","brand":"N8N Commerce","offers":[{"title":"Default Title","offer_id":46001856872627,"sku":"N8N-19465","price":4.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0749\/6279\/6723\/files\/wIlidU9bVRJOMHD7oBsBK_x9Bdeow7.png?v=1789117750","url":"https:\/\/buyflowscripts.com\/products\/ai-support-ticket-triage-with-gemini-trello-gmail-n8n","provider":"N8N Commerce","version":"1.0","type":"link"}