{"product_id":"approve-send-outage-follow-up-texts-twilio-gmail-n8n","title":"Approve \u0026 Send Outage Follow-Up Texts (Twilio + Gmail) | n8n","description":"\u003ch3\u003eApprove \u0026amp; Send Outage Follow-Up Texts (Twilio + Gmail) — n8n Workflow\u003c\/h3\u003e\n\u003cp\u003eGet outage follow-ups out to your customers only after you approve the exact message and recipient list—then automatically follow up if they don’t respond. This n8n workflow sends SMS via \u003cstrong\u003eTwilio\u003c\/strong\u003e, optionally emails via \u003cstrong\u003eGmail\u003c\/strong\u003e, and fully honors \u003cstrong\u003eSTOP\u003c\/strong\u003e\/\u003cstrong\u003eSTART\u003c\/strong\u003e texting rules.\u003c\/p\u003e\n\n\u003ch3\u003eWhat this workflow does\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003e\n\u003cstrong\u003eReceives an outreach request\u003c\/strong\u003e via a webhook with a title, message, and customer list, then validates an \u003cstrong\u003eaccess key\u003c\/strong\u003e.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eFilters eligible customers\u003c\/strong\u003e by checking consent, cooldown timing, opt-outs, and valid phone numbers before any SMS is queued.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eQueues an owner SMS with an approval link\u003c\/strong\u003e so you can review who will be contacted and what will be sent.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eUses an approval web page\u003c\/strong\u003e where you can preview the message, review recipients, and choose to \u003cstrong\u003eapprove\u003c\/strong\u003e, \u003cstrong\u003ecancel\u003c\/strong\u003e, or \u003cstrong\u003estop\u003c\/strong\u003e the campaign.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eSchedules customer follow-ups\u003c\/strong\u003e at the next allowed send window based on your configured customer-hours.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eRuns every 10 minutes\u003c\/strong\u003e to send due owner notifications and customer messages—respecting owner quiet hours, customer-hours limits, and a max-per-run sending cap.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eSends SMS through Twilio\u003c\/strong\u003e, records delivery outcomes, advances each customer to the next step, retries failures, and marks opt-outs\/permanent failures.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eHandles inbound replies\u003c\/strong\u003e: messages that include \u003cstrong\u003eSTOP\u003c\/strong\u003e (or similar) end the follow-up for that number and remove them from future requests; \u003cstrong\u003eSTART\u003c\/strong\u003e re-enables. Any other reply ends that customer’s follow-ups and texts the owner with the sender name and number.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eUse cases\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003eNotify customers about an outage and send a follow-up only after manual approval.\u003c\/li\u003e\n  \u003cli\u003eRun a controlled “did you receive this?” SMS sequence that stops automatically when customers reply.\u003c\/li\u003e\n  \u003cli\u003eReduce support workload by funneling only meaningful replies back to you.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eTechnical details\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003e\n\u003cstrong\u003en8n workflow\u003c\/strong\u003e using nodes such as \u003cstrong\u003ewebhook\u003c\/strong\u003e, \u003cstrong\u003eif\u003c\/strong\u003e, \u003cstrong\u003eset\u003c\/strong\u003e, \u003cstrong\u003ecode\u003c\/strong\u003e, \u003cstrong\u003egmail\u003c\/strong\u003e (optional), and \u003cstrong\u003eswitch\u003c\/strong\u003e.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eTwilio\u003c\/strong\u003e for outbound SMS and inbound reply handling.\u003c\/li\u003e\n  \u003cli\u003eApproval-driven sending with time-window scheduling and periodic processing (every 10 minutes).\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"N8N Commerce","offers":[{"title":"Default Title","offer_id":46146350710963,"sku":"N8N-20238","price":9.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0749\/6279\/6723\/files\/4dKWk6kbufeIlKdXfha67_dXhUyUbD.png?v=1790846262","url":"https:\/\/buyflowscripts.com\/products\/approve-send-outage-follow-up-texts-twilio-gmail-n8n","provider":"N8N Commerce","version":"1.0","type":"link"}