{"product_id":"automate-zendesk-ticket-creation-from-calls-with-ai-n8n","title":"Automate Zendesk Ticket Creation from Calls with AI \u0026 n8n","description":"\u003ch3\u003eTransform Customer Support Calls into Structured Zendesk Tickets Automatically\u003c\/h3\u003e\n\n\u003cp\u003eStop manually listening to hours of support call recordings. This n8n workflow automatically transcribes customer support calls, extracts key insights using AI, and creates detailed Zendesk tickets with structured summaries—saving your team countless hours while ensuring no critical details are missed.\u003c\/p\u003e\n\n\u003ch3\u003eWhat This Workflow Does\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eTranscribes calls with speaker labels and timestamps\u003c\/strong\u003e — WayinVideo's Transcription API processes your call recording URL to deliver every spoken word with accurate speaker identification and timing\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eExtracts 10 structured support intelligence fields\u003c\/strong\u003e — GPT-4o-mini analyzes the transcript to identify ticket subject, issue summary, root cause, resolution given, follow-up actions, key customer quotes, sentiment analysis, priority level, CSAT prediction, and relevant tags\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eCreates comprehensive Zendesk tickets automatically\u003c\/strong\u003e — Uses Zendesk REST API to generate tickets with the customer as requester and complete structured summary as ticket body\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eLogs everything to Google Sheets\u003c\/strong\u003e — Maintains a complete record of all processed calls with corresponding Zendesk ticket IDs and URLs for easy tracking\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003ePredicts customer satisfaction scores\u003c\/strong\u003e — AI assesses conversation tone and outcomes to provide CSAT predictions on a 1-5 scale\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003ePerfect Use Cases\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eCustomer support teams\u003c\/strong\u003e who need structured ticket creation from recorded calls without manual transcription\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eCustomer success managers\u003c\/strong\u003e tracking complex account issues and follow-up requirements\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eQA teams\u003c\/strong\u003e analyzing support call quality and ensuring proper issue documentation\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eSupport supervisors\u003c\/strong\u003e needing comprehensive call summaries for performance reviews and process improvement\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eTechnical Details\u003c\/h3\u003e\n\u003cp\u003eBuilt with essential n8n nodes including Form Trigger for call submission, HTTP Request nodes for WayinVideo Transcription API and Zendesk REST API integration, Code nodes for GPT-4o-mini processing, and Google Sheets connectivity. Includes conditional logic with If nodes, Wait nodes for processing delays, and Sticky Notes for workflow documentation.\u003c\/p\u003e\n\n\u003cp\u003eSimply submit your call recording URL with agent name, customer details, issue category, call date, and product name—the automation handles everything else.\u003c\/p\u003e","brand":"N8N Commerce","offers":[{"title":"Default Title","offer_id":45502937661619,"sku":"N8N-15664","price":34.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0749\/6279\/6723\/files\/z2OmIlMnr4Mp2X0AAp9gw_3a30531989194a30bdb0364f08608b27.jpg?v=1778663349","url":"https:\/\/buyflowscripts.com\/products\/automate-zendesk-ticket-creation-from-calls-with-ai-n8n","provider":"N8N Commerce","version":"1.0","type":"link"}