{"product_id":"classify-ivanti-neurons-itsm-incidents-with-openai-attachments-n8n","title":"Classify Ivanti Neurons ITSM Incidents with OpenAI Attachments (n8n)","description":"\u003ch3\u003eAutomatically classify Ivanti Neurons ITSM incidents using OpenAI—plus attachment context\u003c\/h3\u003e\n\u003cp\u003eThis n8n workflow polls \u003cstrong\u003eIvanti Neurons for ITSM\u003c\/strong\u003e, collects unclassified incidents and their related \u003cstrong\u003eattachments\u003c\/strong\u003e, then uses an \u003cstrong\u003eOpenAI-powered agent\u003c\/strong\u003e to choose the best \u003cstrong\u003eService\u003c\/strong\u003e and \u003cstrong\u003eCategory\u003c\/strong\u003e. It writes the classification back to Ivanti and adds a clear journal note explaining the decision.\u003c\/p\u003e\n\n\u003ch3\u003eWhat this workflow does\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003e\n\u003cstrong\u003eHourly incident polling:\u003c\/strong\u003e Runs on an hourly trigger to fetch Ivanti incidents where \u003cstrong\u003eXSC_Classified\u003c\/strong\u003e is not set and the incident status matches the configured filter.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eSymptom cleanup for clarity:\u003c\/strong\u003e Extracts and cleans the incident \u003cstrong\u003eSymptom\u003c\/strong\u003e HTML into a plain-text \u003cstrong\u003eDescription\u003c\/strong\u003e for better AI context.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eAttachment retrieval:\u003c\/strong\u003e Pulls related attachment links from Ivanti, builds a list of attachment record IDs (including embedded links), and downloads each attachment when present (supporting \u003cstrong\u003eimages\u003c\/strong\u003e and \u003cstrong\u003ePDFs\u003c\/strong\u003e).\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eSingle payload with Ivanti context:\u003c\/strong\u003e Creates a mapped payload containing key incident fields, the list of available Ivanti services, and any available attachment binaries.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eOpenAI classification:\u003c\/strong\u003e Uses an OpenAI chat\/agent approach to select the most appropriate Ivanti \u003cstrong\u003eService\u003c\/strong\u003e, look up its available \u003cstrong\u003eCategories\u003c\/strong\u003e, and choose the best \u003cstrong\u003eCategory\u003c\/strong\u003e.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eWrite-back to Ivanti:\u003c\/strong\u003e Updates the incident with the chosen Service and Category, sets \u003cstrong\u003eXSC_Classified\u003c\/strong\u003e to \u003cstrong\u003etrue\u003c\/strong\u003e, and creates a \u003cstrong\u003ejournal note\u003c\/strong\u003e explaining the classification.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eUse cases\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003eReduce ITSM triage time by auto-classifying incidents that are missing \u003cstrong\u003eXSC_Classified\u003c\/strong\u003e.\u003c\/li\u003e\n  \u003cli\u003eImprove accuracy by including \u003cstrong\u003eattachment evidence\u003c\/strong\u003e (e.g., screenshots and PDFs) in the OpenAI decision.\u003c\/li\u003e\n  \u003cli\u003eStandardize Service\/Category assignment for teams using \u003cstrong\u003eIvanti Neurons for ITSM\u003c\/strong\u003e.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eTechnical details\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003e\n\u003cstrong\u003eAutomation platform:\u003c\/strong\u003e n8n (self-hosted required for the Ivanti Neurons community nodes).\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eIvanti integration:\u003c\/strong\u003e Credentials configured for the \u003cem\u003eSynergy Consulting\u003c\/em\u003e community nodes to read\/write incidents, services, categories, attachments, and notes.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eWorkflow building blocks:\u003c\/strong\u003e if, code, html, merge, split out, sticky note.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eReady for n8n automation workflow users\u003c\/strong\u003e who want AI-assisted Ivanti ITSM incident classification with attachment-aware context.\u003c\/p\u003e","brand":"N8N Commerce","offers":[{"title":"Default Title","offer_id":45938302550195,"sku":"N8N-18939","price":64.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0749\/6279\/6723\/files\/Bwq5nTIngLYWyiFh0o_nq_ZqqUx2dL.png?v=1788341439","url":"https:\/\/buyflowscripts.com\/products\/classify-ivanti-neurons-itsm-incidents-with-openai-attachments-n8n","provider":"N8N Commerce","version":"1.0","type":"link"}