{"product_id":"classify-property-support-emails-with-groq-slack-airtable","title":"Classify Property Support Emails with Groq, Slack \u0026 Airtable","description":"\u003ch3\u003eAutomatically classify property support emails with Groq, route them in Slack, and log everything to Airtable\u003c\/h3\u003e\n\u003cp\u003eThis n8n workflow watches your IMAP inbox, uses \u003cstrong\u003eGroq\u003c\/strong\u003e to classify each property support email and draft a suggested reply, then routes the ticket to the right \u003cstrong\u003eSlack\u003c\/strong\u003e channel and records the request in \u003cstrong\u003eAirtable\u003c\/strong\u003e (with a \u003cstrong\u003eGoogle Sheets\u003c\/strong\u003e backup if Airtable fails).\u003c\/p\u003e\n\n\u003ch3\u003eWhat this workflow does\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003e\n\u003cstrong\u003eMonitors new emails in your IMAP inbox\u003c\/strong\u003e and reads the subject and body.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eCleans and truncates\u003c\/strong\u003e the email body to \u003cstrong\u003e500 characters\u003c\/strong\u003e to keep processing consistent.\u003c\/li\u003e\n  \u003cli\u003eSends the subject + cleaned body to \u003cstrong\u003eGroq Chat Completions\u003c\/strong\u003e to return a \u003cstrong\u003eJSON classification\u003c\/strong\u003e including: category, urgency, property reference, and a suggested reply.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eParses and normalizes the AI output\u003c\/strong\u003e, falling back to a \u003cstrong\u003emanual-review payload\u003c\/strong\u003e if the Groq response is missing or unparseable.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eRoutes tickets by category\u003c\/strong\u003e to the appropriate \u003cstrong\u003eSlack\u003c\/strong\u003e channel (Maintenance, Tenant Query, Viewing, Enquiry, or Manual Review). Spam is only logged.\u003c\/li\u003e\n  \u003cli\u003eFor non-spam tickets, \u003cstrong\u003ecreates a Gmail draft reply\u003c\/strong\u003e to the original sender using the suggested reply text.\u003c\/li\u003e\n  \u003cli\u003eSaves the ticket to \u003cstrong\u003eAirtable\u003c\/strong\u003e and emails a processing confirmation.\u003c\/li\u003e\n  \u003cli\u003eIf \u003cstrong\u003eAirtable writing fails\u003c\/strong\u003e, appends the ticket to a \u003cstrong\u003eGoogle Sheets backup\u003c\/strong\u003e and sends an alert.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eUse cases\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003eTenant support triage: auto-route maintenance and tenant queries to the right team in Slack.\u003c\/li\u003e\n  \u003cli\u003eViewing requests: classify enquiries and share structured details with viewing coordinators.\u003c\/li\u003e\n  \u003cli\u003eOperational reliability: keep a fallback log in Google Sheets when Airtable is unavailable.\u003c\/li\u003e\n  \u003cli\u003eManual escalation: automatically mark unparseable\/uncertain emails for human review.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eTechnical details\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003e\n\u003cstrong\u003eIMAP Email Read\u003c\/strong\u003e trigger for incoming messages\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eGroq\u003c\/strong\u003e (Chat Completions) for JSON classification and suggested replies\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eCode\u003c\/strong\u003e and \u003cstrong\u003eSwitch\u003c\/strong\u003e logic to parse, normalize, and route\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eSlack\u003c\/strong\u003e posting to category-based channel IDs\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eGmail\u003c\/strong\u003e to create draft replies\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eAirtable\u003c\/strong\u003e ticket logging with \u003cstrong\u003eGoogle Sheets\u003c\/strong\u003e backup\u003c\/li\u003e\n  \u003cli\u003eIncludes workflow notes via \u003cstrong\u003eSticky Note\u003c\/strong\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"N8N Commerce","offers":[{"title":"Default Title","offer_id":46019031105715,"sku":"N8N-19547","price":60.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0749\/6279\/6723\/files\/5oLKj6cliY8ZEBXvi3-tC_0TmSjhJR.png?v=1789376843","url":"https:\/\/buyflowscripts.com\/products\/classify-property-support-emails-with-groq-slack-airtable","provider":"N8N Commerce","version":"1.0","type":"link"}