{"product_id":"classify-support-tickets-build-review-queue-with-apixly-api","title":"Classify Support Tickets \u0026 Build Review Queue with Apixly API","description":"\u003ch3\u003eInstantly classify support tickets with the Apixly API—and build a review queue you can trust\u003c\/h3\u003e\n\u003cp\u003eThis n8n manual workflow validates a batch of support tickets, sends each one to \u003cstrong\u003eApixly’s OpenAI-compatible chat\/completions API\u003c\/strong\u003e for classification and draft reply drafting, then produces a single \u003cstrong\u003ehuman review queue\u003c\/strong\u003e that includes both successful results and any failures—so your team can triage fast and safely.\u003c\/p\u003e\n\n\u003ch3\u003eWhat this workflow does\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003e\n\u003cstrong\u003eManual execution:\u003c\/strong\u003e Runs when you manually execute the workflow in n8n.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eTicket validation:\u003c\/strong\u003e Loads a configured \u003cem\u003emodel\u003c\/em\u003e, \u003cem\u003eendpoint\u003c\/em\u003e, and a batch of up to \u003cstrong\u003e10 tickets\u003c\/strong\u003e, then validates required fields, size limits, and unique \u003cstrong\u003eticket_id\u003c\/strong\u003e values.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003ePer-ticket classification + reply draft:\u003c\/strong\u003e Processes tickets one by one and calls Apixly’s \u003cstrong\u003echat\/completions\u003c\/strong\u003e endpoint, requesting \u003cstrong\u003estrict JSON\u003c\/strong\u003e containing: category, priority, summary, and a draft reply.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eResponse validation:\u003c\/strong\u003e Checks HTTP status, verifies JSON format, confirms the schema matches expected fields, ensures \u003cstrong\u003eticket_id\u003c\/strong\u003e is preserved, and flags incomplete outputs.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eError + safety handling:\u003c\/strong\u003e Flags transport\/API errors, non-2xx responses, invalid JSON, schema mismatches, and unsafe refund claims for manual triage.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eConsolidated review report:\u003c\/strong\u003e Produces a single human review output containing every ticket, available classifications, and summary counts by category and priority.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eUse cases\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003eSaaS support teams who want \u003cstrong\u003econsistent triage\u003c\/strong\u003e across high-volume ticket batches.\u003c\/li\u003e\n  \u003cli\u003eAutomation engineers building \u003cstrong\u003en8n automation workflow\u003c\/strong\u003e patterns around OpenAI-compatible APIs.\u003c\/li\u003e\n  \u003cli\u003eOperators who need a \u003cstrong\u003ereview queue\u003c\/strong\u003e that includes successes and failures for accountability.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eTechnical details\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003e\n\u003cstrong\u003eNodes used:\u003c\/strong\u003e manual trigger, set, code, split out, sticky note, and HTTP request.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eApixly integration:\u003c\/strong\u003e Use an n8n HTTP Header Auth credential with header name \u003ccode\u003eAuthorization\u003c\/code\u003e and value \u003ccode\u003eBearer \u0026lt;your Apixly API key\u0026gt;\u003c\/code\u003e, then configure the Apixly \u003cem\u003eendpoint\u003c\/em\u003e and \u003cem\u003emodel\u003c\/em\u003e in the ticket configuration step.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003cp\u003eReplace the synthetic demo tickets with your own authorized ticket data and keep batches to the configured limit for predictable performance.\u003c\/p\u003e","brand":"N8N Commerce","offers":[{"title":"Default Title","offer_id":45967642001587,"sku":"N8N-19246","price":6.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0749\/6279\/6723\/files\/lDxIG64uOKS7UPrU_EH1V_EfMR0jg2.png?v=1788686170","url":"https:\/\/buyflowscripts.com\/products\/classify-support-tickets-build-review-queue-with-apixly-api","provider":"N8N Commerce","version":"1.0","type":"link"}