{"product_id":"claude-ai-customer-feedback-summary-jira-slack-gmail","title":"Claude AI Customer Feedback Summary: Jira + Slack + Gmail","description":"\u003ch3\u003eTurn customer feedback into actionable Jira tickets—automatically\u003c\/h3\u003e\n\u003cp\u003eThis n8n workflow collects the past week’s customer feedback from G2, NPS, Reddit, Twitter\/X, App Store reviews, Intercom, and a Postgres support-tickets table—then uses Anthropic Claude to analyze sentiment and themes, create Jira issues for top feature requests, and deliver weekly reports via Slack and Gmail.\u003c\/p\u003e\n\n\u003ch3\u003eWhat this workflow does\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003e\n\u003cstrong\u003eRuns every Monday at 9am\u003c\/strong\u003e and loads API endpoints, table names, and notification targets from a configuration step.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eFetches feedback and support signals\u003c\/strong\u003e for the last 7 days from G2, NPS, Reddit, Twitter\/X, App Store reviews, Intercom conversations, and recent Postgres support tickets.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eNormalizes data\u003c\/strong\u003e into a consistent structure so every feedback item can be analyzed the same way.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eUses Anthropic Claude\u003c\/strong\u003e to extract a sentiment score, themes, feature\/bug flags, and urgency for each item.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eSaves structured analysis to Postgres\u003c\/strong\u003e, then aggregates results to calculate theme frequency and week-over-week sentiment trends.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eDetects critical alerts\u003c\/strong\u003e and posts an immediate Slack alert when critical items are present.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eCreates Jira tickets\u003c\/strong\u003e for the top emerging feature requests using Claude-generated ticket payloads.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eSends a weekly intelligence report\u003c\/strong\u003e to a Slack channel and emails an executive-summary HTML report via Gmail.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eUse cases\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003eSaaS teams that want \u003cstrong\u003efaster prioritization\u003c\/strong\u003e by turning multi-channel customer feedback into \u003cstrong\u003eJira\u003c\/strong\u003e issues.\u003c\/li\u003e\n  \u003cli\u003eAutomation engineers and n8n users who need a \u003cstrong\u003eweekly customer insights pipeline\u003c\/strong\u003e across support, product, and marketing channels.\u003c\/li\u003e\n  \u003cli\u003eProduct operators tracking \u003cstrong\u003etheme frequency\u003c\/strong\u003e and \u003cstrong\u003esentiment trends\u003c\/strong\u003e week over week.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eTechnical details\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003e\n\u003cstrong\u003eIntegrations:\u003c\/strong\u003e G2, NPS, Reddit, Twitter\/X, App Store, Intercom, Postgres, Slack, Jira, Gmail.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eCore logic nodes:\u003c\/strong\u003e \u003ccode\u003eif\u003c\/code\u003e, \u003ccode\u003eset\u003c\/code\u003e, \u003ccode\u003ecode\u003c\/code\u003e, \u003ccode\u003emerge\u003c\/code\u003e (plus Jira\/Gmail\/Slack actions as described above).\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eAI processing:\u003c\/strong\u003e Anthropic Claude for sentiment, themes, urgency, and ticket payload synthesis.\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"N8N Commerce","offers":[{"title":"Default Title","offer_id":45931008295091,"sku":"N8N-18983","price":17.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0749\/6279\/6723\/files\/V4yqwlyr_OXoHWTk-Lnn0_y0GZjMKY.png?v=1788253546","url":"https:\/\/buyflowscripts.com\/products\/claude-ai-customer-feedback-summary-jira-slack-gmail","provider":"N8N Commerce","version":"1.0","type":"link"}