{"product_id":"gmail-ai-support-triage-n8n-workflow-gpt-5-draft-replies","title":"Gmail AI Support Triage n8n Workflow: GPT-5 Draft Replies","description":"\u003ch3\u003eDraft calm Gmail support replies automatically—only as drafts\u003c\/h3\u003e\n\u003cp\u003eThis n8n workflow reads new unread Gmail support emails, uses OpenAI GPT-5-mini to classify the message (return, shipping issue, product complaint, or other), and drafts a professional response directly in Gmail—never sending anything automatically. A human reviews and clicks send.\u003c\/p\u003e\n\n\u003ch3\u003eWhat this workflow does\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003e\n\u003cb\u003eMonitors your inbox:\u003c\/b\u003e A \u003cb\u003eGmail trigger\u003c\/b\u003e polls every \u003cb\u003e15 minutes\u003c\/b\u003e for new \u003cb\u003eunread\u003c\/b\u003e messages.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cb\u003eFilters automation noise:\u003c\/b\u003e It filters out \u003cb\u003eno-reply\u003c\/b\u003e senders and \u003cb\u003eout-of-office\u003c\/b\u003e auto-responses so only real customer emails reach the AI.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cb\u003eClassifies with OpenAI:\u003c\/b\u003e An \u003cb\u003eAI Agent\u003c\/b\u003e (default: \u003cb\u003eOpenAI GPT-5-mini\u003c\/b\u003e) reads the email subject and body, then assigns one of four categories: \u003cb\u003ereturn\u003c\/b\u003e, \u003cb\u003eshipping issue\u003c\/b\u003e, \u003cb\u003eproduct complaint\u003c\/b\u003e, or \u003cb\u003eother\u003c\/b\u003e.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cb\u003eDrafts the reply:\u003c\/b\u003e It generates a calm, specific response and saves it as a \u003cb\u003eGmail draft\u003c\/b\u003e in the \u003cb\u003esame thread\u003c\/b\u003e as the original email.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cb\u003eHuman-in-the-loop:\u003c\/b\u003e Nothing is sent automatically—drafts wait for review, optional edits, and manual sending.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cb\u003eCreates an audit trail:\u003c\/b\u003e The workflow logs \u003cb\u003ecategory, sender, and subject\u003c\/b\u003e into a \u003cb\u003eData Table\u003c\/b\u003e named \u003cb\u003esupport_t\u003c\/b\u003e.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eUse cases\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003eReduce support response time for returns and shipping issues while keeping a consistent, professional tone.\u003c\/li\u003e\n  \u003cli\u003eHandle product complaints efficiently without forcing instant auto-replies.\u003c\/li\u003e\n  \u003cli\u003eGive SaaS support teams an easy “draft first” workflow they can review and approve.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eTechnical details\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003e\n\u003cb\u003eGmail integration:\u003c\/b\u003e Gmail OAuth2 credential for reading unread emails and creating Gmail drafts.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cb\u003eOpenAI integration:\u003c\/b\u003e OpenAI credential for classification and drafting (defaults to \u003cb\u003eGPT-5-mini\u003c\/b\u003e, swappable to other chat models).\u003c\/li\u003e\n  \u003cli\u003e\n\u003cb\u003en8n nodes used:\u003c\/b\u003e \u003cb\u003egmail\u003c\/b\u003e, \u003cb\u003edata table\u003c\/b\u003e, \u003cb\u003esticky note\u003c\/b\u003e, \u003cb\u003egmail trigger\u003c\/b\u003e, and \u003cb\u003en8nn8n-nodes-langchainagent\u003c\/b\u003e \/ \u003cb\u003en8nn8n-nodes-langchainlm chat open ai\u003c\/b\u003e.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eDesigned for n8n users, automation engineers, and SaaS operators\u003c\/b\u003e who want practical Gmail AI triage with a reliable manual approval step.\u003c\/p\u003e","brand":"N8N Commerce","offers":[{"title":"Default Title","offer_id":45899957960883,"sku":"N8N-18700","price":56.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0749\/6279\/6723\/files\/Dr-IlhKKLMblqZmt5JB1w_cIraNSCM.png?v=1787735592","url":"https:\/\/buyflowscripts.com\/products\/gmail-ai-support-triage-n8n-workflow-gpt-5-draft-replies","provider":"N8N Commerce","version":"1.0","type":"link"}