{"product_id":"gmail-ai-triage-workflow-draft-replies-to-support-emails","title":"Gmail AI Triage Workflow: Draft Replies to Support Emails","description":"\u003ch3\u003eStop manually triaging Gmail support—automatically classify, log, and draft FAQ-based replies\u003c\/h3\u003e\n\u003cp\u003eThis \u003cstrong\u003eGmail AI Triage Workflow\u003c\/strong\u003e monitors your support inbox, uses OpenAI to categorize incoming emails, logs real requests to \u003cstrong\u003eGoogle Sheets\u003c\/strong\u003e, alerts urgent complaints to \u003cstrong\u003eSlack\u003c\/strong\u003e, and creates \u003cstrong\u003eFAQ-grounded draft replies\u003c\/strong\u003e inside the original Gmail thread (never auto-sent).\u003c\/p\u003e\n\n\u003ch3\u003eWhat this workflow does\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003e\n\u003cstrong\u003ePolls your Gmail support inbox\u003c\/strong\u003e every minute using “When a Support Email Arrives.”\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eClassifies each email with AI\u003c\/strong\u003e by reading the sender, subject, and preview, then sorting into one of four categories: \u003cstrong\u003eproduct question\u003c\/strong\u003e, \u003cstrong\u003ebilling issue\u003c\/strong\u003e, \u003cstrong\u003eurgent complaint\u003c\/strong\u003e, or \u003cstrong\u003espam\/notification\u003c\/strong\u003e.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eFilters spam and automated notifications\u003c\/strong\u003e so they don’t waste your team’s time.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eLogs non-spam requests as tickets in Google Sheets\u003c\/strong\u003e (Date, From, Subject, Category).\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eSends urgent-complaint alerts to Slack\u003c\/strong\u003e via an incoming webhook the moment an urgent complaint arrives.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eDrafts a reply with AI\u003c\/strong\u003e grounded only in your own FAQ and policies, and saves it as a \u003cstrong\u003edraft\u003c\/strong\u003e in the original Gmail thread—so a human always reviews and presses \u003cstrong\u003eSend\u003c\/strong\u003e.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eUse cases\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003eReduce support backlog for SaaS teams receiving frequent \u003cem\u003eproduct questions\u003c\/em\u003e and \u003cem\u003ebilling issues\u003c\/em\u003e.\u003c\/li\u003e\n  \u003cli\u003eGet real-time escalation for \u003cstrong\u003eurgent complaints\u003c\/strong\u003e so customers never wait for someone to check the inbox.\u003c\/li\u003e\n  \u003cli\u003eStandardize responses by grounding drafts in your \u003cstrong\u003eFAQ, refund policy, and business hours\u003c\/strong\u003e.\u003c\/li\u003e\n  \u003cli\u003eKeep your inbox clean by filtering out \u003cstrong\u003espam\/notifications\u003c\/strong\u003e automatically.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eTechnical details\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003e\n\u003cstrong\u003en8n workflow\u003c\/strong\u003e nodes include: set, no op, Gmail (trigger + draft creation), sticky note, and an HTTP request for Slack webhook alerts.\u003c\/li\u003e\n  \u003cli\u003eUses an \u003cstrong\u003eOpenAI (or compatible) model\u003c\/strong\u003e via the “Support AI Model” credential.\u003c\/li\u003e\n  \u003cli\u003eGoogle Sheets logging for ticket rows and Gmail draft replies stored back into the original thread.\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"N8N Commerce","offers":[{"title":"Default Title","offer_id":45862254379187,"sku":"N8N-18047","price":21.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0749\/6279\/6723\/files\/cb4iK7IB1yZ2A_3KxIyB_n27z3EVV.png?v=1786958438","url":"https:\/\/buyflowscripts.com\/products\/gmail-ai-triage-workflow-draft-replies-to-support-emails","provider":"N8N Commerce","version":"1.0","type":"link"}