{"product_id":"gmail-ops-request-triage-with-openai-airtable-discord","title":"Gmail Ops Request Triage with OpenAI, Airtable \u0026 Discord","description":"\u003ch3\u003eInstantly triage Gmail ops requests with OpenAI, Airtable, and Discord\u003c\/h3\u003e\n\u003cp\u003eThis n8n workflow monitors your Gmail ops inbox, uses \u003cstrong\u003eOpenAI\u003c\/strong\u003e to classify and de-duplicate requests against \u003cstrong\u003eAirtable\u003c\/strong\u003e, and then keeps everyone aligned by posting updates to \u003cstrong\u003eDiscord\u003c\/strong\u003e and confirming by email.\u003c\/p\u003e\n\n\u003ch3\u003eWhat this workflow does\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003e\n\u003cstrong\u003eChecks Gmail every minute\u003c\/strong\u003e when a new unread email arrives.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eNormalizes incoming messages\u003c\/strong\u003e into structured fields (request ID, timestamps, requester, subject, and message text).\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eRejects incomplete requests\u003c\/strong\u003e (e.g., missing sender or too-short message). For invalid emails, it alerts your team in \u003cstrong\u003eDiscord\u003c\/strong\u003e and emails the requester asking for more detail.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eUses OpenAI with an Airtable lookup tool\u003c\/strong\u003e to determine whether the message is an ops request, extract a summary\/category\/priority\/assignee, and detect duplicates.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eHandles duplicates safely\u003c\/strong\u003e: if OpenAI flags a duplicate, it posts a duplicate notice to Discord and skips creating a new Airtable record.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eCreates new Airtable records\u003c\/strong\u003e for genuine, non-duplicate ops requests (adds an \u003cem\u003eOpen\u003c\/em\u003e entry), posts full request details to Discord, and emails the requester a confirmation.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eRuns a weekly digest\u003c\/strong\u003e every Monday at \u003cstrong\u003e09:00\u003c\/strong\u003e: pulls all open Airtable requests, has OpenAI write a short recap, then posts it to Discord and emails it to the ops address.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eUse cases\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003eOperations teams want faster request triage without manually sorting Gmail threads.\u003c\/li\u003e\n  \u003cli\u003eSaaS operators need consistent categorization, priority, and assignee extraction for ops tickets.\u003c\/li\u003e\n  \u003cli\u003eTeams maintaining an Airtable “Open requests” pipeline want automatic duplicate detection.\u003c\/li\u003e\n  \u003cli\u003eManagers benefit from a Monday morning digest summarizing every open Airtable item.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eTechnical details\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003e\n\u003cstrong\u003eGmail trigger\u003c\/strong\u003e (polls every minute for unread messages) and \u003cstrong\u003eGmail send\u003c\/strong\u003e for confirmations\/clarifications.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eOpenAI\u003c\/strong\u003e for classification, summary\/category\/priority\/assignee extraction, and duplicate detection using an \u003cstrong\u003eAirtable lookup tool\u003c\/strong\u003e.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eAirtable\u003c\/strong\u003e for creating and retrieving “Open” request records (weekly digest source).\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eDiscord\u003c\/strong\u003e for alerts: invalid email notices, new request posts, and duplicate notices.\u003c\/li\u003e\n  \u003cli\u003eCore n8n blocks include \u003cstrong\u003eif\u003c\/strong\u003e, \u003cstrong\u003eset\u003c\/strong\u003e, and \u003cstrong\u003esummarize\u003c\/strong\u003e to route logic and generate weekly recaps.\u003c\/li\u003e\n  \u003cli\u003eSetup requires a \u003cstrong\u003eGmail OAuth2\u003c\/strong\u003e credential and an \u003cstrong\u003eOpenAI API credential\u003c\/strong\u003e (plus choosing the chat model).\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"N8N Commerce","offers":[{"title":"Default Title","offer_id":45830379176115,"sku":"N8N-18249","price":28.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0749\/6279\/6723\/files\/DEew9_GSfm0eEZj25z4k6_RsYH4UOk.png?v=1786698104","url":"https:\/\/buyflowscripts.com\/products\/gmail-ops-request-triage-with-openai-airtable-discord","provider":"N8N Commerce","version":"1.0","type":"link"}