{"product_id":"gmail-sla-tracker-openai-sheets-slack-n8n-workflow","title":"Gmail SLA Tracker: OpenAI + Sheets + Slack n8n Workflow","description":"\u003ch3\u003eNever miss a client reply: Gmail SLA Tracker automates overdue detection, OpenAI triage, and Slack reminders\u003c\/h3\u003e\n\u003cp\u003eThis n8n workflow monitors your Gmail inbox for client threads awaiting your response, uses OpenAI to decide whether a reply is needed and summarizes what matters, logs SLA timing in Google Sheets, and posts timely reminders and escalations to Slack.\u003c\/p\u003e\n\n\u003ch3\u003eWhat this workflow does\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003e\n\u003cb\u003eRuns hourly\u003c\/b\u003e on a scheduled schedule to keep response SLAs on track.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cb\u003eReads Gmail Inbox + Sent messages\u003c\/b\u003e, matches them by \u003cb\u003ethread\u003c\/b\u003e, and identifies which client email threads are still waiting for your reply.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cb\u003eCompares live waiting threads\u003c\/b\u003e against a Google Sheets tab called \u003cb\u003e“Reply Log”\u003c\/b\u003e to detect:\n    \u003cul\u003e\n      \u003cli\u003enewly due threads (not yet logged),\u003c\/li\u003e\n      \u003cli\u003ethreads that have become overdue, and\u003c\/li\u003e\n      \u003cli\u003ethreads you have already replied to.\u003c\/li\u003e\n    \u003c\/ul\u003e\n  \u003c\/li\u003e\n  \u003cli\u003e\n\u003cb\u003eUses OpenAI for triage\u003c\/b\u003e on newly-due or overdue, unlogged threads: it reviews the email preview, determines whether a reply is needed, assigns a priority, and generates a short summary.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cb\u003eLogs and alerts:\u003c\/b\u003e appends each new evaluation to \u003cb\u003eGoogle Sheets\u003c\/b\u003e and posts a formatted alert to \u003cb\u003eSlack\u003c\/b\u003e \u003ci\u003eonly when OpenAI indicates a reply is needed\u003c\/i\u003e.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cb\u003eEscalates at 2× target:\u003c\/b\u003e if a still-unanswered thread crosses \u003cb\u003e2×\u003c\/b\u003e the reply target, the workflow updates the row as overdue and posts an escalation message to Slack.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cb\u003eCloses the loop:\u003c\/b\u003e when a reply is detected for an open thread, it updates the sheet with replied time and calculated response hours.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eUse cases\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003eSaaS operators who need SLA visibility across inbound client emails\u003c\/li\u003e\n  \u003cli\u003eAutomation engineers building reliable customer communication follow-ups\u003c\/li\u003e\n  \u003cli\u003eTeams that want Slack alerts only for threads OpenAI deems actionable\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eTechnical details\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003e\n\u003cb\u003eIntegrations:\u003c\/b\u003e Gmail, Google Sheets, OpenAI, Slack\u003c\/li\u003e\n  \u003cli\u003e\n\u003cb\u003en8n node logic:\u003c\/b\u003e if, set, code, no op, gmail, slack\u003c\/li\u003e\n  \u003cli\u003e\n\u003cb\u003eRequired setup:\u003c\/b\u003e create a Google Sheets tab named \u003cb\u003e“Reply Log”\u003c\/b\u003e with the fields the workflow writes (including \u003cb\u003einbound_message_id\u003c\/b\u003e, \u003cb\u003ethread_id\u003c\/b\u003e, \u003cb\u003eclient_email\u003c\/b\u003e, \u003cb\u003esubject\u003c\/b\u003e, \u003cb\u003esummary\u003c\/b\u003e, \u003cb\u003epriority\u003c\/b\u003e, \u003cb\u003estage\u003c\/b\u003e, and replied timing fields).\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"N8N Commerce","offers":[{"title":"Default Title","offer_id":46248865267891,"sku":"N8N-21255","price":2.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0749\/6279\/6723\/files\/loEouAMvnWK4BCiN8rAcZ_aTK9F0Mz.png?v=1792487037","url":"https:\/\/buyflowscripts.com\/products\/gmail-sla-tracker-openai-sheets-slack-n8n-workflow","provider":"N8N Commerce","version":"1.0","type":"link"}