{"product_id":"gmail-support-triage-n8n-openai-slack-notion-sheets","title":"Gmail Support Triage n8n: OpenAI + Slack + Notion + Sheets","description":"\u003ch3\u003eAutomatically triage Gmail support emails with OpenAI, escalate in Slack\/Notion, and log everything to Google Sheets\u003c\/h3\u003e\n\u003cp\u003eThe \u003cstrong\u003eGmail Support Triage n8n: OpenAI + Slack + Notion + Sheets\u003c\/strong\u003e workflow watches your \u003cstrong\u003eGmail INBOX\u003c\/strong\u003e for new support messages, uses \u003cstrong\u003eOpenAI\u003c\/strong\u003e to classify urgency and draft a response, then \u003cstrong\u003eroutes urgent items to Slack and Notion\u003c\/strong\u003e while sending normal replies as \u003cstrong\u003eGmail drafts\u003c\/strong\u003e. Every processed email is recorded in \u003cstrong\u003eGoogle Sheets\u003c\/strong\u003e for reporting.\u003c\/p\u003e\n\n\u003ch3\u003eWhat this workflow does\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003e\n\u003cstrong\u003eTriggers every minute\u003c\/strong\u003e when a new email arrives in the Gmail \u003cstrong\u003eINBOX\u003c\/strong\u003e label.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eExtracts key details\u003c\/strong\u003e for each email thread: thread ID, message ID, sender, subject, and a body snippet.\u003c\/li\u003e\n  \u003cli\u003eSends the email content to \u003cstrong\u003eOpenAI\u003c\/strong\u003e to return a \u003cstrong\u003eJSON\u003c\/strong\u003e result containing: category, urgency, a one-sentence summary, and a draft reply.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eHigh urgency:\u003c\/strong\u003e posts an alert to a \u003cstrong\u003eSlack\u003c\/strong\u003e channel and creates an escalation task in a \u003cstrong\u003eNotion\u003c\/strong\u003e database.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eNormal urgency:\u003c\/strong\u003e creates a \u003cstrong\u003eGmail draft reply\u003c\/strong\u003e in the original thread using the AI-generated response.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eLogs all outputs\u003c\/strong\u003e by appending a row to \u003cstrong\u003eGoogle Sheets\u003c\/strong\u003e with processed email details and the AI results.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eUse cases\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003eReduce support response time by auto-drafting replies for non-urgent tickets in \u003cstrong\u003eGmail\u003c\/strong\u003e.\u003c\/li\u003e\n  \u003cli\u003eEscalate critical customer issues immediately through \u003cstrong\u003eSlack\u003c\/strong\u003e alerts and \u003cstrong\u003eNotion\u003c\/strong\u003e tasks.\u003c\/li\u003e\n  \u003cli\u003eMaintain an auditable history of every AI classification and drafted response in \u003cstrong\u003eGoogle Sheets\u003c\/strong\u003e for ops reporting.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eTechnical details\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003e\n\u003cstrong\u003eIntegrations:\u003c\/strong\u003e Gmail, OpenAI, Slack, Notion, Google Sheets\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eWorkflow building blocks \/ nodes:\u003c\/strong\u003e if, set, code, gmail, merge, slack\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eSetup requirements:\u003c\/strong\u003e add credentials for Gmail OAuth2, OpenAI, Slack, Notion, and Google Sheets; provide Slack channel ID, Notion database ID, and Google Sheet document ID; ensure Notion properties match mapped fields (Category, Summary, From), and verify the target sheet tab (e.g., Sheet1 \/ gid=0).\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"N8N Commerce","offers":[{"title":"Default Title","offer_id":45824205127859,"sku":"N8N-18162","price":18.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0749\/6279\/6723\/files\/XYLl4MH6FiVwrojMaqyCI_xOYZjGXj.png?v=1786612425","url":"https:\/\/buyflowscripts.com\/products\/gmail-support-triage-n8n-openai-slack-notion-sheets","provider":"N8N Commerce","version":"1.0","type":"link"}