{"product_id":"gmail-to-airtable-support-tickets-with-openai-draft-replies","title":"Gmail to Airtable Support Tickets with OpenAI Draft Replies","description":"\u003ch3\u003eTurn new Gmail support emails into structured Airtable tickets—plus OpenAI draft replies for review\u003c\/h3\u003e\n\u003cp\u003eThis n8n workflow watches your Gmail inbox for new SAV\/support messages, uses OpenAI to extract key ticket information, creates an Airtable record when the details are complete, and always generates a Gmail draft reply asking for (or confirming) what’s needed—so your team stays fast and consistent.\u003c\/p\u003e\n\n\u003ch3\u003eWhat this workflow does\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003e\n\u003cb\u003eMonitors Gmail every minute\u003c\/b\u003e using a Gmail trigger when a new email arrives (configured to watch SAV\/support emails via label or search query).\u003c\/li\u003e\n  \u003cli\u003e\n\u003cb\u003eExtracts ticket details with OpenAI\u003c\/b\u003e by sending the email subject, sender, and body to OpenAI to extract: client, contact, equipment, problem, site address, and urgency—without inventing missing information.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cb\u003eValidates required fields\u003c\/b\u003e by checking whether \u003ci\u003eclient name\u003c\/i\u003e, \u003ci\u003eequipment\u003c\/i\u003e, and \u003ci\u003eproblem\u003c\/i\u003e are present.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cb\u003eCreates an Airtable support ticket\u003c\/b\u003e when information is sufficient, building a structured payload and inserting a new record into your specified Airtable base\/table.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cb\u003eDrafts a Gmail acknowledgment reply in the same thread\u003c\/b\u003e for human review and sending.\u003c\/li\u003e\n  \u003cli\u003eIf details are insufficient, it \u003cb\u003edrafts a Gmail reply requesting only the missing information\u003c\/b\u003e, again in the same email thread.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eUse cases\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003eSAV inbox triage: automatically convert incoming support requests into Airtable tickets with consistent fields and status.\u003c\/li\u003e\n  \u003cli\u003eRequest follow-ups: when customers don’t include equipment or problem details, generate a targeted Gmail draft asking for exactly what’s missing.\u003c\/li\u003e\n  \u003cli\u003eOperational consistency: standardize ticket titles and urgency while still keeping a human-in-the-loop for sending.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eTechnical details\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003e\n\u003cb\u003en8n nodes \/ integrations:\u003c\/b\u003e Gmail Trigger, OpenAI (gpt-4o-mini), If, Set, Airtable, Sticky Note, Gmail draft creation.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cb\u003eGmail setup:\u003c\/b\u003e OAuth2 credentials for both the trigger and Gmail draft creation; filter by label or search query.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cb\u003eAirtable setup:\u003c\/b\u003e Airtable Personal Access Token + Base ID\/Table ID, with fields aligned to ticket data (client, contact, equipment, problem, address, urgency, status, title).\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"N8N Commerce","offers":[{"title":"Default Title","offer_id":46042471268531,"sku":"N8N-19636","price":26.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0749\/6279\/6723\/files\/Fb-FiKSPnVZuZ2yZzjCZ__VFYg45m5.png?v=1789549597","url":"https:\/\/buyflowscripts.com\/products\/gmail-to-airtable-support-tickets-with-openai-draft-replies","provider":"N8N Commerce","version":"1.0","type":"link"}