{"product_id":"gmail-trigger-draft-labeled-support-sales-replies-w-openai","title":"Gmail Trigger: Draft Labeled Support \u0026 Sales Replies w\/ OpenAI","description":"\u003ch3\u003eTurn unread Gmail messages into labeled, ready-to-send reply drafts—using OpenAI\u003c\/h3\u003e\n\u003cp\u003eThis n8n workflow monitors your \u003cstrong\u003eGmail INBOX\u003c\/strong\u003e for unread emails, uses \u003cstrong\u003eOpenAI\u003c\/strong\u003e to classify each message (support, sales, information, or other), and then creates a \u003cstrong\u003estructured draft reply\u003c\/strong\u003e—complete with the right Gmail label for fast triage.\u003c\/p\u003e\n\n\u003ch3\u003eWhat this workflow does\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003e\n\u003cstrong\u003eTriggers every minute\u003c\/strong\u003e when a new unread email arrives in your \u003cstrong\u003eGmail INBOX\u003c\/strong\u003e.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eFetches existing Gmail labels\u003c\/strong\u003e and builds a label ID map, then normalizes key email fields (sender name, subject, and body).\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eClassifies the email with an OpenAI chat model\u003c\/strong\u003e based on the message content.\u003c\/li\u003e\n  \u003cli\u003eIf the email is \u003cstrong\u003esupport\u003c\/strong\u003e, \u003cstrong\u003esales\u003c\/strong\u003e, or \u003cstrong\u003einformation\u003c\/strong\u003e, it sends the normalized email plus your \u003cstrong\u003ecompany context\u003c\/strong\u003e to the matching OpenAI agent to generate a \u003cstrong\u003eJSON reply\u003c\/strong\u003e containing a \u003cstrong\u003eSubject\u003c\/strong\u003e and \u003cstrong\u003eBody\u003c\/strong\u003e.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eValidates the AI output\u003c\/strong\u003e to ensure Subject and Body are non-empty; invalid results are routed to an \u003cstrong\u003eerror label\u003c\/strong\u003e.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eCreates a Gmail draft reply\u003c\/strong\u003e in the original thread and applies the appropriate Gmail label: \u003cstrong\u003eSupport\u003c\/strong\u003e, \u003cstrong\u003eSales\u003c\/strong\u003e, \u003cstrong\u003eInformation\u003c\/strong\u003e, or \u003cstrong\u003eOther\u003c\/strong\u003e.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eUse cases\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003eRoute incoming customer questions to the right team by automatically labeling and drafting support replies.\u003c\/li\u003e\n  \u003cli\u003eClassify sales inquiries and generate consistent, on-brand reply drafts for faster lead response.\u003c\/li\u003e\n  \u003cli\u003eHandle informational emails (e.g., FAQs, status requests) by drafting categorized responses without manual sorting.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eTechnical details\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003e\n\u003cstrong\u003eGmail Trigger\u003c\/strong\u003e: monitors unread emails in \u003cem\u003eINBOX\u003c\/em\u003e on a 1-minute cadence.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eGmail\u003c\/strong\u003e: fetches labels and creates \u003cstrong\u003ethreaded draft replies\u003c\/strong\u003e with label application.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eOpenAI (chat model)\u003c\/strong\u003e: classification + agent-based drafting for support\/sales\/information.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eWorkflow logic\u003c\/strong\u003e: uses \u003cem\u003eif\u003c\/em\u003e, \u003cem\u003eset\u003c\/em\u003e, \u003cem\u003ecode\u003c\/em\u003e, plus supporting steps like configuration notes.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eSetup note:\u003c\/strong\u003e create Gmail labels named \u003cstrong\u003eSupport\u003c\/strong\u003e, \u003cstrong\u003eSales\u003c\/strong\u003e, \u003cstrong\u003eInformation\u003c\/strong\u003e, and \u003cstrong\u003eOther\u003c\/strong\u003e, and fill in the business details in the Manual Configuration step so the agents reply with accurate context.\u003c\/p\u003e","brand":"N8N Commerce","offers":[{"title":"Default Title","offer_id":45891849158835,"sku":"N8N-18616","price":50.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0749\/6279\/6723\/files\/J7bWG58dMAo959bSlKat0_Omh6XmYy.png?v=1787562526","url":"https:\/\/buyflowscripts.com\/products\/gmail-trigger-draft-labeled-support-sales-replies-w-openai","provider":"N8N Commerce","version":"1.0","type":"link"}