{"product_id":"incident-postmortems-automation-openai-sheets-discord-gmail","title":"Incident Postmortems Automation: OpenAI + Sheets, Discord \u0026 Gmail","description":"\u003ch3\u003eTurn every incident into a blameless, documented postmortem—automatically\u003c\/h3\u003e\n\u003cp\u003eThis \u003cstrong\u003en8n automation workflow\u003c\/strong\u003e collects incident reports, uses \u003cstrong\u003eOpenAI (DeepSeek)\u003c\/strong\u003e to generate a \u003cstrong\u003eblameless postmortem\u003c\/strong\u003e, logs everything to \u003cstrong\u003eGoogle Sheets\u003c\/strong\u003e, and notifies your team via \u003cstrong\u003eDiscord\u003c\/strong\u003e and \u003cstrong\u003eGmail\u003c\/strong\u003e—including weekly follow-ups for open and overdue action items.\u003c\/p\u003e\n\n\u003ch3\u003eWhat this workflow does\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003e\n\u003cstrong\u003eCaptures incident reports\u003c\/strong\u003e using an \u003cstrong\u003en8n Form trigger\u003c\/strong\u003e.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eNormalizes and validates inputs\u003c\/strong\u003e: assigns an incident ID and timestamps, and checks that \u003cem\u003etitle\u003c\/em\u003e, \u003cem\u003esummary\u003c\/em\u003e, and \u003cem\u003eseverity\u003c\/em\u003e are present.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eHandles missing required fields\u003c\/strong\u003e: if required data is missing, it posts an alert in \u003cstrong\u003eDiscord\u003c\/strong\u003e and emails the reporter via \u003cstrong\u003eGmail\u003c\/strong\u003e to resubmit.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eGenerates an AI postmortem draft\u003c\/strong\u003e: sends the incident details to \u003cstrong\u003eOpenAI (DeepSeek)\u003c\/strong\u003e to produce a \u003cstrong\u003eJSON postmortem\u003c\/strong\u003e with overview, timeline, root cause, impact, action items, and a short digest.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eLogs outcomes in Google Sheets\u003c\/strong\u003e: appends the full postmortem to the \u003cstrong\u003ePostmortems\u003c\/strong\u003e tab and extracts\/records action items into the \u003cstrong\u003eActionItems\u003c\/strong\u003e tab.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eNotifies stakeholders\u003c\/strong\u003e: emails the full postmortem to the reporter via \u003cstrong\u003eGmail\u003c\/strong\u003e, posts the digest to \u003cstrong\u003eDiscord\u003c\/strong\u003e, and—if severity is \u003cstrong\u003ehigh\/critical\u003c\/strong\u003e—sends an additional \u003cstrong\u003eon-call alert\u003c\/strong\u003e to Discord.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eRuns weekly follow-ups\u003c\/strong\u003e: every \u003cstrong\u003eMonday 09:00 (Asia\/Jakarta)\u003c\/strong\u003e, it reads open action items from \u003cstrong\u003eGoogle Sheets\u003c\/strong\u003e, sends alerts for 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