{"product_id":"jira-support-loop-automation-csat-via-whatsapp-gmail","title":"Jira Support Loop Automation: CSAT via WhatsApp \u0026 Gmail","description":"\u003ch3\u003eClose the Jira Support Loop with CSAT via WhatsApp \u0026amp; Gmail\u003c\/h3\u003e\n\u003cp\u003eThis n8n workflow automatically sends customer auto-replies and CSAT requests for Jira support tickets using \u003cstrong\u003eWhatsApp (WAHA)\u003c\/strong\u003e or \u003cstrong\u003eGmail\u003c\/strong\u003e. It then records CSAT results back into \u003cstrong\u003eJira\u003c\/strong\u003e (and can optionally log notes to \u003cstrong\u003eHubSpot\u003c\/strong\u003e), helping you turn ticket resolution into measurable customer satisfaction.\u003c\/p\u003e\n\n\u003ch3\u003eWhat this workflow does\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003e\n\u003cstrong\u003eStarts from a new ticket payload\u003c\/strong\u003e sent by another n8n workflow run, loads close-loop configuration, and normalizes the customer message details for the correct channel.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eSends an acknowledgement\u003c\/strong\u003e when allowed—via \u003cstrong\u003eWAHA WhatsApp API\u003c\/strong\u003e or \u003cstrong\u003eGmail\u003c\/strong\u003e, based on the ticket\/customer channel.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eOptionally creates a HubSpot note\u003c\/strong\u003e and associates it to the contact when a \u003cem\u003eHubSpot contact ID\u003c\/em\u003e is provided.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eUpdates Jira\u003c\/strong\u003e by adding a \u003cstrong\u003ecomment\u003c\/strong\u003e and applying a label to indicate the customer auto-reply was sent.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eTriggers on Jira issue completion\u003c\/strong\u003e: listens for a Jira webhook when an issue transitions to (or is in) \u003cstrong\u003eDone\u003c\/strong\u003e, validates a shared token, and skips tickets already marked with a CSAT-sent label.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eSends a CSAT request\u003c\/strong\u003e by generating a CSAT form link and delivering it via WAHA WhatsApp API or Gmail.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eCaptures CSAT submissions\u003c\/strong\u003e, writes the \u003cstrong\u003escore\u003c\/strong\u003e (and optional \u003cstrong\u003ecustom field\u003c\/strong\u003e) back to Jira, and can optionally log the CSAT as a \u003cstrong\u003eHubSpot note\u003c\/strong\u003e.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eTracks status in Jira\u003c\/strong\u003e by adding a comment and label when the CSAT request is sent.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eUse cases\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003eAfter a support agent resolves an issue in \u003cstrong\u003eJira\u003c\/strong\u003e, automatically request CSAT through \u003cstrong\u003eWhatsApp\u003c\/strong\u003e or \u003cstrong\u003eemail\u003c\/strong\u003e.\u003c\/li\u003e\n  \u003cli\u003eReduce manual follow-ups by sending a resolution acknowledgement and labeling Jira tickets to avoid duplicate messaging.\u003c\/li\u003e\n  \u003cli\u003eMaintain CRM context by optionally saving interaction notes to \u003cstrong\u003eHubSpot\u003c\/strong\u003e.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eTechnical details\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003e\n\u003cstrong\u003eIntegrations\/Nodes:\u003c\/strong\u003e \u003ccode\u003eif\u003c\/code\u003e, \u003ccode\u003ecode\u003c\/code\u003e, \u003ccode\u003eform\u003c\/code\u003e, \u003ccode\u003egmail\u003c\/code\u003e, \u003ccode\u003ewebhook\u003c\/code\u003e, \u003ccode\u003esticky note\u003c\/code\u003e.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eJira:\u003c\/strong\u003e uses HTTP Basic credentials (email + API token), posts comments, applies labels, and updates CSAT score\/custom field.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eWebhook:\u003c\/strong\u003e configure Jira to POST to the workflow’s \u003cstrong\u003e“jira-csat”\u003c\/strong\u003e endpoint.\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"N8N Commerce","offers":[{"title":"Default Title","offer_id":45978929397939,"sku":"N8N-19320","price":68.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0749\/6279\/6723\/files\/16SmgrsT3g-av45VknQd6_7CmPXNWA.png?v=1788859667","url":"https:\/\/buyflowscripts.com\/products\/jira-support-loop-automation-csat-via-whatsapp-gmail","provider":"N8N Commerce","version":"1.0","type":"link"}