{"product_id":"llama-3-2-chat-support-n8n-workflow-sheets-slack-escalation","title":"Llama 3.2 Chat Support n8n Workflow: Sheets \u0026 Slack Escalation","description":"\u003ch3\u003eTurn chat into instant answers—and hand off the hard cases\u003c\/h3\u003e\n\u003cp\u003eThis \u003cstrong\u003eLlama 3.2 Chat Support n8n Workflow: Sheets \u0026amp; Slack Escalation\u003c\/strong\u003e automatically handles customer chat for an online shoe store. It looks up products and orders in \u003cstrong\u003eGoogle Sheets\u003c\/strong\u003e, answers policy questions with \u003cstrong\u003eLlama 3.2 via Ollama\u003c\/strong\u003e, logs every conversation, and escalates complaints or uncertain cases to \u003cstrong\u003eSlack\u003c\/strong\u003e for human follow-up.\u003c\/p\u003e\n\n\u003ch3\u003eWhat this workflow does\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003e\n\u003cstrong\u003eReceives chat messages\u003c\/strong\u003e (or can run on a \u003cem\u003edaily schedule\u003c\/em\u003e for reporting) and loads store configuration.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eClassifies intent using keyword rules\u003c\/strong\u003e, extracting \u003cstrong\u003eorder numbers\u003c\/strong\u003e and \u003cstrong\u003eemail addresses\u003c\/strong\u003e. If the message is unclear, it uses \u003cstrong\u003eLlama 3.2 via Ollama\u003c\/strong\u003e to help interpret the request.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eAnswers product questions\u003c\/strong\u003e by searching the \u003cstrong\u003eProducts\u003c\/strong\u003e tab in Google Sheets and returning matching items with \u003cstrong\u003eprices, sizes, and colors\u003c\/strong\u003e.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eAnswers order-status questions\u003c\/strong\u003e by looking up the \u003cstrong\u003eOrders\u003c\/strong\u003e tab in Google Sheets, including flags for \u003cem\u003edelayed or unclear statuses\u003c\/em\u003e to trigger human follow-up.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eHandles FAQ and policy questions\u003c\/strong\u003e by sending the customer message plus store policy text to \u003cstrong\u003eLlama 3.2 via Ollama\u003c\/strong\u003e. If the model returns \u003cstrong\u003eNOT_SURE\u003c\/strong\u003e, the workflow escalates.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eCreates human handoff tickets\u003c\/strong\u003e in the \u003cstrong\u003eTickets\u003c\/strong\u003e tab and posts alerts to a \u003cstrong\u003eSlack\u003c\/strong\u003e channel for complaints, requests, emails, unclear messages, and flagged orders.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eLogs every interaction\u003c\/strong\u003e to the \u003cstrong\u003eConversations\u003c\/strong\u003e tab and returns the final reply to the chat. Each morning, it posts a \u003cstrong\u003e24-hour activity summary\u003c\/strong\u003e to Slack.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eUse cases\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003eCustomers ask for shoe availability by size\/color → search Products and reply instantly.\u003c\/li\u003e\n  \u003cli\u003eCustomers request order status → look up Orders and flag delays\/uncertainty.\u003c\/li\u003e\n  \u003cli\u003eCustomers ask about returns\/shipping policy → generate answers via Llama 3.2 and escalate when NOT_SURE.\u003c\/li\u003e\n  \u003cli\u003eComplaints, human requests, or unclear messages → ticket + Slack alert.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eTechnical details\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003e\n\u003cstrong\u003eGoogle Sheets\u003c\/strong\u003e: Products, Orders, Tickets, Conversations (full logging + handoffs)\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eSlack\u003c\/strong\u003e: real-time escalation alerts and daily 24-hour summary\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eOllama + Llama 3.2\u003c\/strong\u003e: intent help when keyword rules are unclear; policy\/FAQ answers when needed\u003c\/li\u003e\n  \u003cli\u003eCore n8n building blocks: \u003cstrong\u003eif\u003c\/strong\u003e, \u003cstrong\u003eset\u003c\/strong\u003e, \u003cstrong\u003ecode\u003c\/strong\u003e, \u003cstrong\u003eswitch\u003c\/strong\u003e, \u003cstrong\u003esticky note\u003c\/strong\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"N8N Commerce","offers":[{"title":"Default Title","offer_id":46248921825459,"sku":"N8N-21195","price":45.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0749\/6279\/6723\/files\/XmXPWB8qXBpMRrm41jdhj_dRfVJ7uA.png?v=1792487539","url":"https:\/\/buyflowscripts.com\/products\/llama-3-2-chat-support-n8n-workflow-sheets-slack-escalation","provider":"N8N Commerce","version":"1.0","type":"link"}