{"product_id":"n8n-brand-reputation-monitoring-openai-crisis-alerts-telegram","title":"n8n Brand Reputation Monitoring: OpenAI Crisis Alerts + Telegram","description":"\u003ch3\u003eInstant brand crisis triage and approval workflows with n8n\u003c\/h3\u003e\n\u003cp\u003eThis n8n workflow monitors your brand mentions in Google Sheets every 15 minutes, uses OpenAI to classify potential crises and draft press responses, then routes approval decisions through Telegram—while sending Slack alerts if the workflow fails.\u003c\/p\u003e\n\n\u003ch3\u003eWhat this workflow does\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003e\n\u003cstrong\u003eRuns on a 15-minute schedule\u003c\/strong\u003e and reads mention rows from the Google Sheets \u003cstrong\u003eMentions\u003c\/strong\u003e tab.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eClassifies each mention with OpenAI (gpt-4o-mini)\u003c\/strong\u003e to determine severity, sentiment, and crisis type—evaluating mentions individually.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eAuto-updates low-risk items:\u003c\/strong\u003e when severity is \u003cstrong\u003eNone\u003c\/strong\u003e, the workflow updates the mention row to \u003cstrong\u003e“No Action Needed.”\u003c\/strong\u003e\n\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eDrafts crisis outputs for anything above None:\u003c\/strong\u003e for higher severity, it uses OpenAI (gpt-4o-mini) to generate a holding statement, a full press response, and a recommended response channel.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eLogs incidents:\u003c\/strong\u003e appends each drafted crisis event to the Google Sheets \u003cstrong\u003eCrisis_Log\u003c\/strong\u003e tab.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eHuman approval via Telegram:\u003c\/strong\u003e sends the draft to an approver on Telegram and marks the incident as \u003cstrong\u003e“Awaiting Approval.”\u003c\/strong\u003e\n\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eProcesses approver decisions:\u003c\/strong\u003e listens for \u003cem\u003eapprove\u003c\/em\u003e or \u003cem\u003ereject\u003c\/em\u003e replies in Telegram, updates the matching \u003cstrong\u003eCrisis_Log\u003c\/strong\u003e entry in Google Sheets, and sends a confirmation back to Telegram.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eReliability alerting:\u003c\/strong\u003e if any node fails, posts an execution error alert to a designated `Slack` channel.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eUse cases\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003eSaaS teams tracking brand mentions and needing fast triage for high-severity events.\u003c\/li\u003e\n  \u003cli\u003ePR\/Comms operators who want AI-drafted holding statements while keeping final decisions human-approved.\u003c\/li\u003e\n  \u003cli\u003eAutomation engineers building a Google Sheets–based crisis workflow with Telegram approval routing.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eTechnical details\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003e\n\u003cstrong\u003eGoogle Sheets (OAuth2):\u003c\/strong\u003e reads \u003cstrong\u003eMentions\u003c\/strong\u003e, writes updates, and appends to \u003cstrong\u003eCrisis_Log\u003c\/strong\u003e.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eOpenAI (gpt-4o-mini):\u003c\/strong\u003e severity\/sentiment\/crisis type classification + drafting press responses.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eTelegram Bot API:\u003c\/strong\u003e sends drafts and receives \u003cem\u003eapprove\u003c\/em\u003e\/\u003cem\u003ereject\u003c\/em\u003e.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eSlack OAuth2:\u003c\/strong\u003e posts workflow execution errors.\u003c\/li\u003e\n  \u003cli\u003eAdditional workflow nodes include: \u003cstrong\u003eif\u003c\/strong\u003e, \u003cstrong\u003ecode\u003c\/strong\u003e, \u003cstrong\u003eno op\u003c\/strong\u003e, and \u003cstrong\u003esticky note\u003c\/strong\u003e.\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"N8N Commerce","offers":[{"title":"Default Title","offer_id":45741417595059,"sku":"N8N-17602","price":60.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0749\/6279\/6723\/files\/TKdF-FgADmpNiZqygkGB__MGHS0Rqh.png?v=1785316142","url":"https:\/\/buyflowscripts.com\/products\/n8n-brand-reputation-monitoring-openai-crisis-alerts-telegram","provider":"N8N Commerce","version":"1.0","type":"link"}