{"product_id":"n8n-chat-helpdesk-workflow-soterai-guard-groq-routing","title":"n8n Chat Helpdesk Workflow: SoterAI Guard + Groq Routing","description":"\u003ch3\u003eGuarded, AI-powered helpdesk chat in n8n—prompt injection defense + Groq routing\u003c\/h3\u003e\n\u003cp\u003eThis n8n Chat Helpdesk Workflow accepts customer chat messages, protects them with \u003cstrong\u003eSoterAI Guard\u003c\/strong\u003e (blocking unsafe prompts and redacting sensitive content), then routes requests to \u003cstrong\u003eGroq-powered\u003c\/strong\u003e agents for knowledge-base answers, bug triage, or human escalation—returning a final guarded response.\u003c\/p\u003e\n\n\u003ch3\u003eWhat this workflow does\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003e\n\u003cstrong\u003eReceives chat input\u003c\/strong\u003e via an \u003cem\u003en8n Chat Trigger\u003c\/em\u003e and forwards the user text plus a session ID to \u003cstrong\u003eSoterAI Input Guard\u003c\/strong\u003e.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eBlocks unsafe requests\u003c\/strong\u003e: if SoterAI flags the message as unsafe, the workflow formats a security incident event and responds that the request was blocked.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eNormalizes and classifies intent\u003c\/strong\u003e: if allowed, it uses the guarded\/redacted version when available and classifies the request as \u003cstrong\u003ebug report\u003c\/strong\u003e, \u003cstrong\u003ehuman escalation\u003c\/strong\u003e, or \u003cstrong\u003egeneral support\u003c\/strong\u003e.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eBug reports\u003c\/strong\u003e: uses a Groq chat model to summarize the issue, tag severity, generate a simple bug ticket ID, and send a confirmation message.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eEscalations\u003c\/strong\u003e: uses a Groq chat model to draft an acknowledgement, generate a handoff ticket ID, and prepare a human follow-up message.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eGeneral support\u003c\/strong\u003e: uses a Groq chat model and forces a \u003cstrong\u003ePinecone vector-store tool lookup\u003c\/strong\u003e to answer from the knowledge base.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eRedacts outputs\u003c\/strong\u003e: passes the drafted response through \u003cstrong\u003eSoterAI Output Guard\u003c\/strong\u003e before returning the final message to the chat.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eUse cases\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003eProtect a SaaS helpdesk against \u003cstrong\u003eprompt injection\u003c\/strong\u003e while handling incoming support chats.\u003c\/li\u003e\n  \u003cli\u003eAuto-triage bug reports with severity tagging and consistent ticket IDs.\u003c\/li\u003e\n  \u003cli\u003eRoute complex issues to human support with a structured handoff message.\u003c\/li\u003e\n  \u003cli\u003eAnswer FAQs using your Pinecone knowledge base with guarded LLM responses.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eTechnical details\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003e\n\u003cstrong\u003en8n Chat Trigger\u003c\/strong\u003e for inbound chat messages (authenticate per your setup).\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eSoterAI Guard\u003c\/strong\u003e nodes: \u003ccode\u003en8n-nodes-soterai\u003c\/code\u003e (Input Guard + Output Guard).\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eGroq routing\u003c\/strong\u003e using \u003ccode\u003en8n-nodes-langchain\u003c\/code\u003e chat\/agent nodes (Groq chat models).\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003ePinecone\u003c\/strong\u003e vector-store lookup tool for knowledge-base answers.\u003c\/li\u003e\n  \u003cli\u003eWorkflow logic implemented with nodes such as \u003cstrong\u003ecode\u003c\/strong\u003e, \u003cstrong\u003eswitch\u003c\/strong\u003e, and supporting utilities (e.g., sticky notes).\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"N8N Commerce","offers":[{"title":"Default Title","offer_id":46058943086771,"sku":"N8N-19702","price":27.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0749\/6279\/6723\/files\/wd1KHKcVYT3fx3SViO2gH_d7BcCVPn.png?v=1789722215","url":"https:\/\/buyflowscripts.com\/products\/n8n-chat-helpdesk-workflow-soterai-guard-groq-routing","provider":"N8N Commerce","version":"1.0","type":"link"}