{"product_id":"n8n-missed-call-alerts-twilio-sms-email-from-callrail-webhooks","title":"n8n Missed Call Alerts: Twilio SMS + Email from CallRail\/Webhooks","description":"\u003ch3\u003eStop missing missed calls—automatically text back and alert your team\u003c\/h3\u003e\n\u003cp\u003eThis n8n workflow listens for call completion webhooks from \u003cstrong\u003eTwilio\u003c\/strong\u003e or \u003cstrong\u003eCallRail\u003c\/strong\u003e, detects genuine \u003cstrong\u003emissed calls\u003c\/strong\u003e, suppresses duplicates, and sends an \u003cstrong\u003eSMS “text-back” via Twilio\u003c\/strong\u003e (plus an \u003cstrong\u003eemail alert\u003c\/strong\u003e to your business with send results).\u003c\/p\u003e\n\n\u003ch3\u003eWhat this workflow does\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003e\n\u003cstrong\u003eReceives call completion webhooks\u003c\/strong\u003e from Twilio (call status callback) or CallRail (call webhook).\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eNormalizes the provider payload\u003c\/strong\u003e into a common schema and stops processing if the event can’t be confirmed as a valid missed call.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eDeduplicates events\u003c\/strong\u003e using a \u003cstrong\u003e24-hour idempotency window\u003c\/strong\u003e to prevent multiple SMS replies from repeated webhook deliveries.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eChecks business hours\u003c\/strong\u003e by comparing the original call time against configured business hours in the specified timezone.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003ePersonalizes the missed-call SMS\u003c\/strong\u003e with your \u003cstrong\u003ebusiness name\u003c\/strong\u003e and an optional \u003cstrong\u003ebooking link\u003c\/strong\u003e, using different message copy for after-hours.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eSends a single SMS reply via Twilio\u003c\/strong\u003e and verifies whether Twilio accepted the message (via returned SID).\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eSends an email alert\u003c\/strong\u003e to your business including caller details, the SMS content, and whether the SMS was accepted or needs manual follow-up.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eUse cases\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003eYour call tracking and telephony stack (Twilio\/CallRail) flags missed calls—this workflow automatically responds with a text-back after-hours and notifies your team.\u003c\/li\u003e\n  \u003cli\u003eWebhook retries can cause duplicate alerts—24-hour deduplication keeps customer messaging consistent.\u003c\/li\u003e\n  \u003cli\u003eOperators want visibility into delivery—email includes the caller info and Twilio acceptance status.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eTechnical details\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003e\n\u003cstrong\u003eNodes\/logic used:\u003c\/strong\u003e \u003ccode\u003ewebhook\u003c\/code\u003e, \u003ccode\u003eif\u003c\/code\u003e, \u003ccode\u003ecode\u003c\/code\u003e, \u003ccode\u003eno op\u003c\/code\u003e, \u003ccode\u003etwilio\u003c\/code\u003e, \u003ccode\u003eemail send\u003c\/code\u003e.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eCredentials required:\u003c\/strong\u003e a \u003cstrong\u003eTwilio\u003c\/strong\u003e credential for outbound SMS, and an \u003cstrong\u003eSMTP\u003c\/strong\u003e email credential for owner alerts.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eSetup items:\u003c\/strong\u003e configure the webhook URL in Twilio\/CallRail, then set n8n variables such as \u003ccode\u003eBUSINESS_NAME\u003c\/code\u003e, \u003ccode\u003eBUSINESS_ALERT_EMAIL\u003c\/code\u003e, and \u003ccode\u003eBUSI\u003c\/code\u003e (plus business-hours\/timezone parameters).\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"N8N Commerce","offers":[{"title":"Default Title","offer_id":45995006787763,"sku":"N8N-19427","price":18.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0749\/6279\/6723\/files\/keHb6XYfL5TWwld8rUCGq_1o2PNqAC.png?v=1789031217","url":"https:\/\/buyflowscripts.com\/products\/n8n-missed-call-alerts-twilio-sms-email-from-callrail-webhooks","provider":"N8N Commerce","version":"1.0","type":"link"}