{"product_id":"n8n-multi-step-customer-feedback-forms-exit-new-returning","title":"n8n Multi-Step Customer Feedback Forms (Exit, New \u0026 Returning)","description":"\u003ch3\u003eTurn exit, new, and returning customer feedback into clean, structured data—automatically\u003c\/h3\u003e\n\u003cp\u003eThis n8n workflow delivers three multi-step customer feedback Forms (Exit Intent, New Customer, and Returning Customer). It validates “Other” attribution input, routes new respondents into the correct questionnaire path, standardizes every submission into a normalized JSON payload, and then shows a completion thank-you page.\u003c\/p\u003e\n\n\u003ch3\u003eWhat this workflow does\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003e\n\u003cstrong\u003eCollects feedback via three n8n Forms triggers\u003c\/strong\u003e: Exit Intent, Returning Customer, and New Customer.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eExit Intent + Returning Customer\u003c\/strong\u003e: timestamps the response, maps answers into a normalized JSON object, and displays a completion thank-you message.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eNew Customer validation (“Other? Write it in!”)\u003c\/strong\u003e: checks the “How did you hear about us?” answer and requires free-text attribution if “Other? Write it in!” is selected.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eRoutes by attribution\u003c\/strong\u003e: sends New Customer respondents into one of two form paths—one shorter path that skips the purchase-reason question, and one longer path that includes it.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eCollects remaining answers across multiple pages\u003c\/strong\u003e: gathers the rest of the New Customer survey including other solutions, first heard, friction, and medication.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eBuilds a final, timestamped payload\u003c\/strong\u003e: includes the survey slug, the path taken, and all collected answers—then shows a completion thank-you message.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eUse cases\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003eCapture \u003cstrong\u003eexit-intent feedback\u003c\/strong\u003e to identify why visitors leave and reduce churn.\u003c\/li\u003e\n  \u003cli\u003eGather structured insights from \u003cstrong\u003ereturning customers\u003c\/strong\u003e after they revisit your product.\u003c\/li\u003e\n  \u003cli\u003eRun a multi-step \u003cstrong\u003enew customer onboarding\/attribution survey\u003c\/strong\u003e that adapts questions based on where they heard about you.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eTechnical details\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003e\n\u003cstrong\u003en8n Form + Form Trigger\u003c\/strong\u003e for all three surveys (Exit Intent, Returning, New).\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eif\u003c\/strong\u003e node to validate “Other” attribution free-text input for New Customers.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eswitch\u003c\/strong\u003e to route New Customer respondents into the correct questionnaire path.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eset\u003c\/strong\u003e nodes to standardize answers and construct a normalized, timestamped JSON payload.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eSetup\u003c\/h3\u003e\n\u003cp\u003ePublish the three n8n Forms and use\/copy each form URL (or embed them) for the Exit Intent, Returning Customer, and New Customer surveys. Then update the completion messages (including the exit-intent variant) to match your brand.\u003c\/p\u003e","brand":"N8N Commerce","offers":[{"title":"Default Title","offer_id":45764327473331,"sku":"N8N-17849","price":62.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0749\/6279\/6723\/files\/RtNVRkapmneuADwPau8wU_ZOupRiNh.png?v=1786007451","url":"https:\/\/buyflowscripts.com\/products\/n8n-multi-step-customer-feedback-forms-exit-new-returning","provider":"N8N Commerce","version":"1.0","type":"link"}