{"product_id":"n8n-rma-return-approval-workflow-gemini-shopify-woocommerce","title":"n8n RMA Return Approval Workflow: Gemini + Shopify + WooCommerce","description":"\u003ch3\u003eAuto-approve RMAs for Shopify + WooCommerce with Gemini-powered reason classification\u003c\/h3\u003e\n\u003cp\u003eStop manually reviewing every return merchandise authorization (RMA). This n8n workflow automatically receives return requests, pulls the matching Shopify or WooCommerce order, classifies the reason using Google Gemini, checks customer return history in Google Sheets, and either auto-approves the RMA or escalates it to \u003cstrong\u003eSlack\u003c\/strong\u003e for human review—then updates systems and sends the right emails.\u003c\/p\u003e\n\n\u003ch3\u003eWhat this workflow does\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003e\n\u003cstrong\u003eIngests return requests\u003c\/strong\u003e via webhook, and also supports an hourly run to pull Shopify orders tagged \u003cem\u003ereturn-requested\u003c\/em\u003e (or a manual test trigger).\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eNormalizes input\u003c\/strong\u003e and fetches the related order from Shopify or WooCommerce to calculate \u003cem\u003eorder value\u003c\/em\u003e, \u003cem\u003efulfillment status\u003c\/em\u003e, and \u003cem\u003eorder age\u003c\/em\u003e.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eClassifies return reasons with Google Gemini\u003c\/strong\u003e by sending the customer’s reason text and item details to produce a predefined category plus a \u003cem\u003econfidence score\u003c\/em\u003e.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eChecks fraud\/abuse signals\u003c\/strong\u003e by reading the \u003cem\u003eRMALog\u003c\/em\u003e tab in Google Sheets to count recent returns for the customer.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eGenerates a unique RMA ID\u003c\/strong\u003e, assigns inventory disposition per item (restock\/quarantine\/damaged), and decides whether the return can be auto-approved using value, category, fulfillment, time window, and fraud signals.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eExecutes the decision\u003c\/strong\u003e: if approved, creates the return\/refund in Shopify or WooCommerce, emails the warehouse a shipping-label request via Gmail, emails the customer approval via Gmail, and appends the RMA record to Google Sheets. If review is required, it routes the request for human approval via \u003cstrong\u003eSlack\u003c\/strong\u003e.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eUse cases\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003eReduce RMA processing time for Shopify stores handling frequent return requests.\u003c\/li\u003e\n  \u003cli\u003eAdd controlled fraud checks for WooCommerce returns using Google Sheets history.\u003c\/li\u003e\n  \u003cli\u003eUse Gemini to standardize return reason categorization and improve decision consistency.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eTechnical details\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003e\n\u003cstrong\u003en8n workflow category\u003c\/strong\u003e: n8n automation workflow\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eIntegrations \/ nodes used\u003c\/strong\u003e: if, set, code, Gmail, Slack, Shopify (plus logic for WooCommerce order retrieval as described)\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eData layer\u003c\/strong\u003e: Google Sheets (RMALog tab) for recent return counts and RMA logging\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"N8N Commerce","offers":[{"title":"Default Title","offer_id":46275702358195,"sku":"N8N-21342","price":24.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0749\/6279\/6723\/files\/SzevatHB7CI2cZP2Ic_sA_rLvnJjhh.png?v=1792833657","url":"https:\/\/buyflowscripts.com\/products\/n8n-rma-return-approval-workflow-gemini-shopify-woocommerce","provider":"N8N Commerce","version":"1.0","type":"link"}