{"product_id":"n8n-support-ticket-triage-with-gemini-jira-slack-gmail","title":"n8n Support Ticket Triage with Gemini, Jira, Slack \u0026 Gmail","description":"\u003ch3\u003eInstant Support Ticket Triage with Gemini, Jira, Slack \u0026amp; Gmail\u003c\/h3\u003e\n\u003cp\u003eThis n8n automation workflow takes incoming support requests from a webhook, uses \u003cstrong\u003eGoogle Gemini\u003c\/strong\u003e to classify and prioritize them, then automatically creates a \u003cstrong\u003eJira\u003c\/strong\u003e issue and notifies the right team via \u003cstrong\u003eSlack\u003c\/strong\u003e and \u003cstrong\u003eGmail\u003c\/strong\u003e.\u003c\/p\u003e\n\n\u003ch3\u003eWhat this workflow does\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003e\n\u003cstrong\u003eReceives support requests\u003c\/strong\u003e via a \u003ccode\u003ePOST\u003c\/code\u003e webhook endpoint (\u003ccode\u003e\/support-triage\u003c\/code\u003e) and converts the request body into a standardized structure.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eValidates required fields\u003c\/strong\u003e before proceeding (at least \u003ccode\u003ecustomer_email\u003c\/code\u003e and \u003ccode\u003emessage\u003c\/code\u003e).\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eClassifies and triages with Google Gemini\u003c\/strong\u003e by sending the subject and message, expecting a \u003cem\u003eJSON\u003c\/em\u003e triage decision (category, priority, sentiment, SLA, and suggested team).\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eNormalizes AI output\u003c\/strong\u003e into an internal P1–P4 priority, sets an urgent flag, and generates a consistent ticket title plus a triage timestamp.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eCreates a Jira issue\u003c\/strong\u003e containing original customer details along with the AI summary and triage metadata.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eRoutes notifications\u003c\/strong\u003e to the correct support group by building a final payload and sending alerts to matching \u003cstrong\u003eSlack\u003c\/strong\u003e channels and a \u003cstrong\u003eGmail\u003c\/strong\u003e notification for billing, technical, or general support.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eUse cases\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003eSaaS support intake: automatically triage tickets from your help form into Jira without manual sorting.\u003c\/li\u003e\n  \u003cli\u003eIncident-style messages: flag urgent requests and route them immediately to the right Slack channel.\u003c\/li\u003e\n  \u003cli\u003eHigh-volume teams: use Gemini to extract category\/priority\/SLA and ensure consistent ticket titles and metadata.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eTechnical details\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003e\n\u003cstrong\u003eWorkflow type:\u003c\/strong\u003e n8n automation workflow for support ticket triage.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eNodes used:\u003c\/strong\u003e \u003ccode\u003eif\u003c\/code\u003e, \u003ccode\u003eset\u003c\/code\u003e, \u003ccode\u003ecode\u003c\/code\u003e, \u003ccode\u003ejira\u003c\/code\u003e, \u003ccode\u003egmail\u003c\/code\u003e, \u003ccode\u003eslack\u003c\/code\u003e.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eIntegrations\/credentials:\u003c\/strong\u003e Google Gemini (PaLM\/Google AI), Jira, Slack, and Gmail.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eSet up your webhook, configure credentials for Gemini, Jira, Slack, and Gmail, and tailor the Jira project\/issue type to your environment for a streamlined support automation pipeline.\u003c\/p\u003e","brand":"N8N Commerce","offers":[{"title":"Default Title","offer_id":45923008053427,"sku":"N8N-18904","price":37.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0749\/6279\/6723\/files\/0IPDqLwhwYEwzzeHK0J3a_mIpHMJy4.png?v=1788166946","url":"https:\/\/buyflowscripts.com\/products\/n8n-support-ticket-triage-with-gemini-jira-slack-gmail","provider":"N8N Commerce","version":"1.0","type":"link"}