{"product_id":"n8n-twilio-missed-call-textback-to-sms-slack-alert","title":"n8n Twilio Missed Call Textback to SMS + Slack Alert","description":"\u003ch3\u003eTurn missed Twilio calls into instant SMS + Slack alerts\u003c\/h3\u003e\n\u003cp\u003eThis n8n workflow listens to \u003cstrong\u003eTwilio Voice status webhooks\u003c\/strong\u003e, detects \u003cstrong\u003emissed calls\u003c\/strong\u003e, automatically sends a \u003cstrong\u003eTwilio SMS text-back\u003c\/strong\u003e (different wording for \u003cstrong\u003ebusiness hours vs after hours\u003c\/strong\u003e), logs every event in \u003cstrong\u003eGoogle Sheets\u003c\/strong\u003e, and notifies your front desk in \u003cstrong\u003eSlack\u003c\/strong\u003e.\u003c\/p\u003e\n\n\u003ch3\u003eWhat this workflow does\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003eReceives a \u003cstrong\u003ePOST webhook\u003c\/strong\u003e from Twilio Voice “Call Status Changes” (status callbacks) for each call.\u003c\/li\u003e\n  \u003cli\u003eChecks the call status and \u003cstrong\u003eignores answered calls\u003c\/strong\u003e, continuing only for \u003cstrong\u003eno-answer, busy, or failed\u003c\/strong\u003e outcomes.\u003c\/li\u003e\n  \u003cli\u003eExtracts key details such as the \u003cstrong\u003epatient phone\u003c\/strong\u003e, \u003cstrong\u003eclinic phone\u003c\/strong\u003e, \u003cstrong\u003eCall SID\u003c\/strong\u003e, and the \u003cstrong\u003etimestamp\u003c\/strong\u003e.\u003c\/li\u003e\n  \u003cli\u003eDetermines whether the current time falls within your defined \u003cstrong\u003ebusiness hours\u003c\/strong\u003e.\u003c\/li\u003e\n  \u003cli\u003eSends an SMS text-back to the caller using the \u003cstrong\u003ebusiness-hours\u003c\/strong\u003e or \u003cstrong\u003eafter-hours\u003c\/strong\u003e message template.\u003c\/li\u003e\n  \u003cli\u003eAppends a log entry to \u003cstrong\u003eGoogle Sheets\u003c\/strong\u003e including \u003cstrong\u003etimestamp, caller, call status, business-hours flag, and Call SID\u003c\/strong\u003e.\u003c\/li\u003e\n  \u003cli\u003ePosts an alert message to a \u003cstrong\u003eSlack\u003c\/strong\u003e front-desk channel so staff can follow up.\u003c\/li\u003e\n  \u003cli\u003eReturns a \u003cstrong\u003esuccess JSON response\u003c\/strong\u003e to the Twilio webhook request.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eUse cases\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003eClinics that want missed-call follow-up via SMS without manual dialing.\u003c\/li\u003e\n  \u003cli\u003eFront desks that need real-time Slack notifications for no-answer, busy, and failed calls.\u003c\/li\u003e\n  \u003cli\u003eOperations teams who require an auditable \u003cstrong\u003eGoogle Sheets\u003c\/strong\u003e log for every missed-call event.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eTechnical details\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003e\n\u003cstrong\u003en8n nodes:\u003c\/strong\u003e webhook, if, set, code, slack, twilio\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eTwilio:\u003c\/strong\u003e uses Twilio credentials (Account SID and Auth Token) for SMS sending\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eGoogle Sheets:\u003c\/strong\u003e OAuth2 logging (e.g., Timestamp, Patient Phone, Call Status, Business Hours, Call SID)\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eSetup:\u003c\/strong\u003e configure your Twilio phone number’s Voice status callback URL (POST) to the workflow’s production webhook\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"N8N Commerce","offers":[{"title":"Default Title","offer_id":46105984532659,"sku":"N8N-19967","price":50.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0749\/6279\/6723\/files\/BJ_jUwbjrcpYAJhqWnoT0_aU3B8JL4.png?v=1790500012","url":"https:\/\/buyflowscripts.com\/products\/n8n-twilio-missed-call-textback-to-sms-slack-alert","provider":"N8N Commerce","version":"1.0","type":"link"}