{"product_id":"n8n-webhook-manage-zendesk-tickets-contacts-via-placetel-ai-calls","title":"n8n Webhook: Manage Zendesk Tickets \u0026 Contacts via Placetel AI Calls","description":"\u003ch3\u003eTurn Placetel AI calls into instant Zendesk context—without manual ticket handling\u003c\/h3\u003e\n\u003cp\u003eThis \u003cstrong\u003en8n Webhook\u003c\/strong\u003e workflow lets a \u003cstrong\u003ePlacetel AI Voice Agent\u003c\/strong\u003e look up callers and then manage \u003cstrong\u003eZendesk users and tickets\u003c\/strong\u003e by sending an \u003ccode\u003eoperation\u003c\/code\u003e in each request. The workflow normalizes the caller phone number, performs the requested Zendesk action, and returns a \u003cem\u003espeech-ready\u003c\/em\u003e JSON response for the agent to read aloud.\u003c\/p\u003e\n\n\u003ch3\u003eWhat this workflow does\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003e\n\u003cstrong\u003eReceives POST requests\u003c\/strong\u003e from Placetel at the \u003ccode\u003ePOST \/placetel-zendesk\u003c\/code\u003e webhook endpoint, including an \u003ccode\u003eoperation\u003c\/code\u003e and caller context.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eExtracts and routes by operation\u003c\/strong\u003e using n8n logic so the correct Zendesk action runs (search\/create\/update).\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eNormalizes caller phone numbers\u003c\/strong\u003e to a consistent German \u003cstrong\u003e+49\u003c\/strong\u003e format to improve matching accuracy in Zendesk.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eCaller identification:\u003c\/strong\u003e searches Zendesk users by the normalized phone number and returns speech output indicating whether a matching customer is found and\/or verified.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eTicket operations:\u003c\/strong\u003e creates callback, call-log, or regular tickets in Zendesk—or fetches\/updates an existing ticket for status, internal notes, or escalation.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eReturns a JSON response\u003c\/strong\u003e containing a concise \u003ccode\u003espeech\u003c\/code\u003e string plus key IDs like \u003ccode\u003ecustomer_id\u003c\/code\u003e and \u003ccode\u003eticket_id\u003c\/code\u003e for the ongoing AI conversation.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eUse cases\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003eWhen someone calls, your Placetel AI agent checks if they exist in Zendesk and speaks the result back instantly.\u003c\/li\u003e\n  \u003cli\u003eCreate a \u003cstrong\u003ecallback\u003c\/strong\u003e or \u003cstrong\u003ecall-log\u003c\/strong\u003e ticket automatically during the call based on the caller’s intent.\u003c\/li\u003e\n  \u003cli\u003eEscalate or update an existing ticket with new status and \u003cstrong\u003einternal notes\u003c\/strong\u003e as the conversation progresses.\u003c\/li\u003e\n  \u003cli\u003eUpdate a Zendesk user record when the caller’s information changes.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eTechnical details\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003e\n\u003cstrong\u003eIntegrations\/Nodes:\u003c\/strong\u003e webhook, switch, code, zendesk, sticky note, respond to webhook.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eAuthentication:\u003c\/strong\u003e add a \u003cstrong\u003eZendesk OAuth2 credential\u003c\/strong\u003e in n8n and select it in each Zendesk node.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003ePlacetel setup:\u003c\/strong\u003e configure the Placetel AI Voice Agent custom tool to POST to the webhook URL and always send an \u003ccode\u003eoperation\u003c\/code\u003e.\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"N8N Commerce","offers":[{"title":"Default Title","offer_id":45945685311667,"sku":"N8N-19109","price":54.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0749\/6279\/6723\/files\/TJ3w3kR7DDUxbkRasjEDd_cisqY2us.png?v=1788426143","url":"https:\/\/buyflowscripts.com\/products\/n8n-webhook-manage-zendesk-tickets-contacts-via-placetel-ai-calls","provider":"N8N Commerce","version":"1.0","type":"link"}