{"product_id":"n8n-webhook-triage-openai-slack-gmail-google-sheets","title":"n8n Webhook Triage: OpenAI, Slack, Gmail \u0026 Google Sheets","description":"\u003ch3\u003eAuto-triage every website inquiry—route leads to Slack \u0026amp; Google Sheets, send support to Gmail, and ignore spam\u003c\/h3\u003e\n\u003cp\u003eThis \u003cstrong\u003en8n Webhook Triage\u003c\/strong\u003e workflow receives your website contact-form submissions, uses \u003cstrong\u003eOpenAI\u003c\/strong\u003e to classify each message, and automatically routes results to the right place. Sales leads are sent to \u003cstrong\u003eSlack\u003c\/strong\u003e, logged in \u003cstrong\u003eGoogle Sheets\u003c\/strong\u003e, and acknowledged by \u003cstrong\u003eGmail\u003c\/strong\u003e—while support requests are forwarded to your support inbox via Gmail. Spam gets no further action.\u003c\/p\u003e\n\n\u003ch3\u003eWhat this workflow does\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003e\n\u003cstrong\u003eReceives website form submissions\u003c\/strong\u003e via a webhook \u003cem\u003e(POST)\u003c\/em\u003e.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eNormalizes fields\u003c\/strong\u003e like \u003cstrong\u003ename, email, company, message, and source\u003c\/strong\u003e, and records a \u003cstrong\u003etimestamp\u003c\/strong\u003e.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eReturns a JSON response immediately\u003c\/strong\u003e to the form submitter to avoid waiting for downstream processing.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eUses an OpenAI text classifier\u003c\/strong\u003e to label the inquiry as: \u003cstrong\u003eSales lead\u003c\/strong\u003e, \u003cstrong\u003eSupport request\u003c\/strong\u003e, or \u003cstrong\u003eSpam\u003c\/strong\u003e.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eSales lead routing:\u003c\/strong\u003e posts an alert to a \u003cstrong\u003eSlack channel\u003c\/strong\u003e, appends lead details to \u003cstrong\u003eGoogle Sheets\u003c\/strong\u003e, and sends an acknowledgment email via \u003cstrong\u003eGmail\u003c\/strong\u003e.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eSupport request routing:\u003c\/strong\u003e forwards the message to your support inbox via \u003cstrong\u003eGmail\u003c\/strong\u003e (with the sender set as reply-to).\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eSpam handling:\u003c\/strong\u003e takes no further action.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eUse cases\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003eSaaS teams that want instant lead alerts and tracking when users submit contact forms.\u003c\/li\u003e\n  \u003cli\u003eSupport teams that need automatic routing of inbound requests to a Gmail inbox.\u003c\/li\u003e\n  \u003cli\u003eOperators who want to reduce manual triage by filtering spam and categorizing inquiries in real time.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eTechnical details\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003e\n\u003cstrong\u003eWebhook\u003c\/strong\u003e for ingesting contact-form POST requests.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eOpenAI chat model\u003c\/strong\u003e used as a \u003cstrong\u003etext classifier\u003c\/strong\u003e for Sales lead \/ Support request \/ Spam.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eSlack\u003c\/strong\u003e node to post lead alerts to a configured channel (e.g., \u003cstrong\u003e#leads\u003c\/strong\u003e).\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eGoogle Sheets\u003c\/strong\u003e node to append to a sheet with columns: \u003cstrong\u003eDate, Name, Email, Company, Message, Source\u003c\/strong\u003e.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eGmail\u003c\/strong\u003e node to send acknowledgment emails and forward support messages to your inbox.\u003c\/li\u003e\n  \u003cli\u003eIncludes \u003cstrong\u003eset\u003c\/strong\u003e and \u003cstrong\u003esticky note\u003c\/strong\u003e elements for configuration and workflow clarity.\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"N8N Commerce","offers":[{"title":"Default Title","offer_id":46173006201011,"sku":"N8N-20547","price":64.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0749\/6279\/6723\/files\/eA8tV1_TxsPMJuEAdg3O1_gnL6x1UJ.png?v=1791365329","url":"https:\/\/buyflowscripts.com\/products\/n8n-webhook-triage-openai-slack-gmail-google-sheets","provider":"N8N Commerce","version":"1.0","type":"link"}