{"product_id":"n8n-whatsapp-automation-claude-replies-via-twilio-sheets-gmail","title":"n8n WhatsApp Automation: Claude Replies via Twilio, Sheets \u0026 Gmail","description":"\u003ch3\u003eInstant WhatsApp replies powered by Claude + Twilio—logged to Google Sheets, with Gmail alerts for complaints\u003c\/h3\u003e\n\u003cp\u003eThis n8n automation receives inbound \u003cstrong\u003eWhatsApp messages via Twilio\u003c\/strong\u003e, uses \u003cstrong\u003eAnthropic Claude Haiku\u003c\/strong\u003e to classify intent and draft replies in your shop’s voice, then sends the response back through Twilio. At the same time, it records orders, questions, complaints, social messages, and other feedback to \u003cstrong\u003eGoogle Sheets\u003c\/strong\u003e—and notifies you of complaints via \u003cstrong\u003eGmail\u003c\/strong\u003e.\u003c\/p\u003e\n\n\u003ch3\u003eWhat this workflow does\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003e\n\u003cstrong\u003eReceives WhatsApp inbound messages\u003c\/strong\u003e through an n8n webhook connected to \u003cstrong\u003eTwilio WhatsApp\u003c\/strong\u003e, with optional verification using your \u003cstrong\u003eTwilio Auth Token\u003c\/strong\u003e.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eExtracts key message data\u003c\/strong\u003e (sender, recipient, profile name, message text, timestamp).\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eClassifies intent\u003c\/strong\u003e (order, question, complaint, social, or other) using \u003cstrong\u003eAnthropic Claude Haiku\u003c\/strong\u003e.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eOrders:\u003c\/strong\u003e Claude extracts structured order details, appends them to the \u003cstrong\u003eGoogle Sheets “Orders”\u003c\/strong\u003e tab, and drafts an order confirmation reply.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eQuestions:\u003c\/strong\u003e the workflow reads the \u003cstrong\u003eGoogle Sheets “FAQ”\u003c\/strong\u003e tab and drafts a reply using only that FAQ content.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eComplaints:\u003c\/strong\u003e appends the issue to \u003cstrong\u003eGoogle Sheets “Complaints”\u003c\/strong\u003e, drafts an apology with a same-day follow-up promise, and emails the owner via \u003cstrong\u003eGmail\u003c\/strong\u003e with the complaint details.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eSocial \/ Other:\u003c\/strong\u003e drafts a short friendly response for social messages; logs other messages to \u003cstrong\u003eGoogle Sheets “Review”\u003c\/strong\u003e for manual follow-up.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eSends the reply\u003c\/strong\u003e back to the customer via \u003cstrong\u003eTwilio WhatsApp\u003c\/strong\u003e and returns an empty \u003cstrong\u003eTwiML\u003c\/strong\u003e response to acknowledge the webhook.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eUse cases\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003eAutomate WhatsApp order capture and confirmation without manual typing\u003c\/li\u003e\n  \u003cli\u003eAnswer customer questions using your curated \u003cstrong\u003eFAQ\u003c\/strong\u003e from Google Sheets\u003c\/li\u003e\n  \u003cli\u003eCatch negative feedback quickly—log it to Sheets and email the owner with details the same day\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eTechnical details\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003e\n\u003cstrong\u003eIntegrations\/Credentials:\u003c\/strong\u003e Twilio, Anthropic (Claude), Google Sheets, Gmail\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003en8n nodes\/tools used:\u003c\/strong\u003e if, set, code, gmail, switch, twilio\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eRouting logic:\u003c\/strong\u003e Claude-based intent classification with conditional flows for Orders, FAQ Q\u0026amp;A, Complaints, Social, and Review logging\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eIdeal for:\u003c\/strong\u003e n8n users, automation engineers, and SaaS operators who want a practical WhatsApp automation workflow with clear operational logging and alerting.\u003c\/p\u003e","brand":"N8N Commerce","offers":[{"title":"Default Title","offer_id":46244506370227,"sku":"N8N-21173","price":16.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0749\/6279\/6723\/files\/Jak9iTWYKNbpqakLyRSk_yknc3ird.png?v=1792400774","url":"https:\/\/buyflowscripts.com\/products\/n8n-whatsapp-automation-claude-replies-via-twilio-sheets-gmail","provider":"N8N Commerce","version":"1.0","type":"link"}