{"product_id":"n8n-whatsapp-business-auto-reply-router-faq-catalog","title":"n8n WhatsApp Business Auto-Reply Router FAQ \u0026 Catalog","description":"\u003ch3\u003eAutomatically route WhatsApp questions to the right reply—hours, catalog\/prices, or location\u003c\/h3\u003e\n\u003cp\u003eThe \u003cstrong\u003en8n WhatsApp Business Auto-Reply Router FAQ \u0026amp; Catalog\u003c\/strong\u003e workflow listens to incoming messages on WhatsApp Business Cloud API, detects what your customer is asking about, and sends the correct predefined answer instantly—opening hours, catalog\/prices, location, or a helpful fallback question.\u003c\/p\u003e\n\n\u003ch3\u003eWhat this workflow does\u003c\/h3\u003e\n\u003cp\u003eBuilt for fast WhatsApp FAQ handling, this automation works end-to-end inside n8n:\u003c\/p\u003e\n\u003cul\u003e\n  \u003cli\u003e\n\u003cstrong\u003eReceives WhatsApp messages\u003c\/strong\u003e via the \u003cem\u003eWhatsApp Business Cloud API\u003c\/em\u003e trigger.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eReads the incoming text\u003c\/strong\u003e and extracts the sender’s phone number.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eClassifies the request\u003c\/strong\u003e using keyword matching into one of four topics: \u003cem\u003ehorario\u003c\/em\u003e (opening hours), \u003cem\u003ecatalogo\u003c\/em\u003e (catalog\/prices), \u003cem\u003eubicacion\u003c\/em\u003e (location), or \u003cem\u003eotro\u003c\/em\u003e (anything else).\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eRoutes to the matching reply path\u003c\/strong\u003e using an n8n switch-based routing approach.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eReplies with your predefined message\u003c\/strong\u003e for:\n    \u003cul\u003e\n      \u003cli\u003e\n\u003cem\u003ehorario\u003c\/em\u003e: sends your opening hours\u003c\/li\u003e\n      \u003cli\u003e\n\u003cem\u003ecatalogo\u003c\/em\u003e: sends your catalog\/prices or a link\u003c\/li\u003e\n      \u003cli\u003e\n\u003cem\u003eubicacion\u003c\/em\u003e: sends your address or a Google Maps link\u003c\/li\u003e\n      \u003cli\u003e\n\u003cem\u003eotro\u003c\/em\u003e: sends a general message asking what the user needs\u003c\/li\u003e\n    \u003c\/ul\u003e\n  \u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eUse cases\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003eA customer asks “What time do you open?” — you reply with opening hours automatically.\u003c\/li\u003e\n  \u003cli\u003eA user requests “prices” or “catalog” — you send catalog\/pricing information or a link.\u003c\/li\u003e\n  \u003cli\u003eSomeone asks “Where are you located?” — you respond with your address or a Google Maps link.\u003c\/li\u003e\n  \u003cli\u003eUnrecognized questions — you follow up with a friendly “how can we help?” message.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eTechnical details\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003e\n\u003cstrong\u003eWhatsApp Business Cloud API trigger\u003c\/strong\u003e for incoming messages\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eCode\u003c\/strong\u003e node for text handling and classification support\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eSwitch\u003c\/strong\u003e node to route between horario \/ catalogo \/ ubicacion \/ otro\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eWhatsApp\u003c\/strong\u003e send-message steps to deliver the predefined replies\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eSetup highlights:\u003c\/strong\u003e connect your WhatsApp Business Cloud API credential in n8n, configure your Meta webhook URL using the workflow’s trigger webhook, enable message updates, replace \u003cem\u003eREEMPLAZA_CON_TU_PHONE_NUMBER_ID\u003c\/em\u003e, and customize the response texts.\u003c\/p\u003e","brand":"N8N Commerce","offers":[{"title":"Default Title","offer_id":46047298420915,"sku":"N8N-19666","price":30.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0749\/6279\/6723\/files\/V_X8cllEXQYRELmjdd8xf_whjbgU6L.png?v=1789636069","url":"https:\/\/buyflowscripts.com\/products\/n8n-whatsapp-business-auto-reply-router-faq-catalog","provider":"N8N Commerce","version":"1.0","type":"link"}