{"product_id":"n8n-workflow-clocked-extract-decide-ticket-routing","title":"n8n Workflow: Clocked Extract \u0026 Decide Ticket Routing","description":"\u003ch3\u003eRoute every support ticket automatically—or flag it for human review—using Clocked.ai inside n8n\u003c\/h3\u003e\n\u003cp\u003eWant faster ITSM processing without sacrificing accuracy? This \u003cstrong\u003en8n Workflow: Clocked Extract \u0026amp; Decide Ticket Routing\u003c\/strong\u003e takes raw support ticket text, extracts structured fields with \u003cstrong\u003eClocked.ai Extract\u003c\/strong\u003e, classifies urgency and category with \u003cstrong\u003eClocked.ai Decide\u003c\/strong\u003e, then applies validation and confidence rules to either send an automated update path or route to a human review queue.\u003c\/p\u003e\n\n\u003ch3\u003eWhat this workflow does\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003e\n\u003cstrong\u003eRuns on manual execution\u003c\/strong\u003e in n8n (you control when it processes).\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eLoads a sample support ticket\u003c\/strong\u003e plus a \u003cstrong\u003eJSON extraction schema\u003c\/strong\u003e, then normalizes ticket text while preserving the original source and timestamps.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eCalls Clocked.ai Extract\u003c\/strong\u003e via HTTP, sending the normalized ticket text and schema, then merges the structured extraction results back into the ticket context.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eValidates extracted fields\u003c\/strong\u003e (including list fields and email format) and flags cases that require human review.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eCalls Clocked.ai Decide\u003c\/strong\u003e via HTTP to classify category and urgency and indicate whether human review is required.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eApplies confidence thresholds and rule checks\u003c\/strong\u003e to approve automated processing or route to human review, generating an audit record either way.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eSaves outputs to local JSON files\u003c\/strong\u003e for auditability; optionally it can update your ITSM ticket via an HTTP API request (disabled by default).\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eUse cases\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003eTriaging IT support requests by category\/urgency from messy email or chat ticket text.\u003c\/li\u003e\n  \u003cli\u003eReducing manual workload by auto-preparing ITSM updates only when extraction confidence and field validation pass.\u003c\/li\u003e\n  \u003cli\u003eSending low-confidence or malformed tickets (e.g., invalid email) to a human review queue with full audit output.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eTechnical details\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003e\n\u003cstrong\u003eClocked.ai\u003c\/strong\u003e integrations: Extract and Decide endpoints via HTTP with \u003cem\u003eBearer Auth\u003c\/em\u003e.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003en8n nodes\u003c\/strong\u003e used: \u003cstrong\u003eif, set, code, merge, function, sticky note\u003c\/strong\u003e.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eCore outputs\u003c\/strong\u003e: automated-path or review-path payloads written to local JSON files; optional ITSM HTTP update (off by default).\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"N8N Commerce","offers":[{"title":"Default Title","offer_id":46244496015539,"sku":"N8N-21184","price":76.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0749\/6279\/6723\/files\/z7zVpZIaZXGuI3tJjYXpL_TpZhnSl6.png?v=1792400544","url":"https:\/\/buyflowscripts.com\/products\/n8n-workflow-clocked-extract-decide-ticket-routing","provider":"N8N Commerce","version":"1.0","type":"link"}