{"product_id":"n8n-workflow-collect-customer-feedback-analyze-with-claude-email-via-gmail","title":"n8n Workflow: Collect Customer Feedback, Analyze with Claude, Email via Gmail","description":"\u003ch3\u003eTurn customer feedback into actionable insights—automatically\u003c\/h3\u003e\n\u003cp\u003eThis n8n workflow collects customer feedback from an \u003cstrong\u003en8n Form\u003c\/strong\u003e, analyzes sentiment and key themes with \u003cstrong\u003eClaude (Anthropic)\u003c\/strong\u003e, logs everything for Voice-of-Customer tracking, and sends a Gmail acknowledgement to the customer. If the sentiment is negative, it also emails an internal owner alert via \u003cstrong\u003eGmail\u003c\/strong\u003e.\u003c\/p\u003e\n\n\u003ch3\u003eWhat this workflow does\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003e\n\u003cstrong\u003eReceives feedback submissions\u003c\/strong\u003e from an \u003cstrong\u003en8n Form\u003c\/strong\u003e (name, email, rating, and written feedback).\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eNormalizes inputs\u003c\/strong\u003e and converts the rating into a \u003cstrong\u003e1–5 numeric value\u003c\/strong\u003e.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eAnalyzes with Claude\u003c\/strong\u003e to classify \u003cstrong\u003esentiment\u003c\/strong\u003e, \u003cstrong\u003ecategory\u003c\/strong\u003e, \u003cstrong\u003epriority\u003c\/strong\u003e, \u003cstrong\u003ethemes\u003c\/strong\u003e, and generate:\n    \u003cul\u003e\n      \u003cli\u003ea \u003cstrong\u003eone-sentence summary\u003c\/strong\u003e\n\u003c\/li\u003e\n      \u003cli\u003ean \u003cstrong\u003einternal note\u003c\/strong\u003e\n\u003c\/li\u003e\n      \u003cli\u003ean \u003cstrong\u003eHTML acknowledgement email\u003c\/strong\u003e\n\u003c\/li\u003e\n    \u003c\/ul\u003e\n  \u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eShapes the AI output\u003c\/strong\u003e into a single record with \u003cstrong\u003etimestamps\u003c\/strong\u003e and an \u003cstrong\u003eaction label\u003c\/strong\u003e (logged, testimonial-flagged, or owner-alerted).\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eLogs feedback + analysis\u003c\/strong\u003e to an \u003cstrong\u003en8n Data Table\u003c\/strong\u003e (e.g., \u003cem\u003ecustomer_feedback_log\u003c\/em\u003e).\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eSends the customer acknowledgement\u003c\/strong\u003e via \u003cstrong\u003eGmail\u003c\/strong\u003e.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eOwner alert on negative sentiment\u003c\/strong\u003e: if sentiment is negative, sends an internal email (via Gmail) including the summary, themes, and a suggested action; otherwise it ends without an alert.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eUse cases\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003eCapture real-time SaaS feedback and respond immediately with a branded acknowledgement email.\u003c\/li\u003e\n  \u003cli\u003eTrack customer sentiment trends in a Voice-of-Customer log for support and product teams.\u003c\/li\u003e\n  \u003cli\u003eEscalate negative feedback to an internal inbox for faster triage and follow-up.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eTechnical details\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003e\n\u003cstrong\u003eNodes\/stack:\u003c\/strong\u003e set, no op, switch, gmail, data table, sticky note\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eIntegrations:\u003c\/strong\u003e Anthropic Claude credential for AI analysis; Gmail OAuth2 for emailing customers and alerts\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eSetup steps:\u003c\/strong\u003e configure Claude and Gmail credentials; set the owner-alert recipient (e.g., \u003cem\u003eyou@company.com\u003c\/em\u003e); use or create the \u003cstrong\u003ecustomer_feedback_log\u003c\/strong\u003e Data Table.\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"N8N Commerce","offers":[{"title":"Default Title","offer_id":45738481942707,"sku":"N8N-17556","price":65.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0749\/6279\/6723\/files\/7x6ebSmQz0YozbC6sdrYO_inPfjfXu.png?v=1785229472","url":"https:\/\/buyflowscripts.com\/products\/n8n-workflow-collect-customer-feedback-analyze-with-claude-email-via-gmail","provider":"N8N Commerce","version":"1.0","type":"link"}