{"product_id":"n8n-workflow-safe-ai-draft-replies-for-reviews-slack-escalation","title":"n8n Workflow: Safe AI Draft Replies for Reviews + Slack Escalation","description":"\u003ch3\u003eTurn every review into a brand-safe AI reply draft—then escalate risk to Slack\u003c\/h3\u003e\n\u003cp\u003eThis n8n workflow automatically converts Google, Play Store, Zomato, and Amazon reviews into polished reply drafts using an OpenAI-compatible model—while enforcing guardrails so the AI never posts something risky. Low-confidence or sensitive drafts are sent to your owner via \u003cstrong\u003eSlack\u003c\/strong\u003e for approval.\u003c\/p\u003e\n\n\u003ch3\u003eWhat this workflow does\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003e\n\u003cstrong\u003eReceives a review via webhook\u003c\/strong\u003e (business, platform, author, rating, and review text).\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eValidates the input\u003c\/strong\u003e and uses an LLM to classify \u003cem\u003esentiment and topics\u003c\/em\u003e.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eDrafts a reply mentioning one concrete detail\u003c\/strong\u003e from the review (so replies feel specific, not generic).\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eApplies deterministic “safe reply” code guardrails\u003c\/strong\u003e that check:\n    \u003cul\u003e\n      \u003cli\u003eReply length (max words)\u003c\/li\u003e\n      \u003cli\u003eBlocked phrases (e.g., refund\/compensation\/legal wording)\u003c\/li\u003e\n      \u003cli\u003eLow star ratings (configurable escalation threshold)\u003c\/li\u003e\n      \u003cli\u003eThe model’s own “needs attention” flag\u003c\/li\u003e\n    \u003c\/ul\u003e\n  \u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eLogs approved drafts\u003c\/strong\u003e as \u003ccode\u003eready_to_post\u003c\/code\u003e to a sheet or CRM via webhook.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eEscalates risky drafts to Slack\u003c\/strong\u003e by posting the draft to your owner through a Slack incoming-webhook.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eUse cases\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003eRestaurants\/cafes replying to Google reviews without risking inappropriate language.\u003c\/li\u003e\n  \u003cli\u003eApp brands drafting Play Store responses while preventing refund or legal statements.\u003c\/li\u003e\n  \u003cli\u003eE-commerce teams turning Amazon feedback into consistent, on-brand replies with human review for low ratings.\u003c\/li\u003e\n  \u003cli\u003eSaaS and automation operators needing guardrailed LLM outputs for customer communications.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eTechnical details\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003e\n\u003cstrong\u003eLLM (OpenAI-compatible)\u003c\/strong\u003e: Works with OpenAI, Groq, OpenRouter, or Ollama.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003en8n nodes\u003c\/strong\u003e: \u003ccode\u003ewebhook\u003c\/code\u003e, \u003ccode\u003eif\u003c\/code\u003e, \u003ccode\u003ecode\u003c\/code\u003e, \u003ccode\u003ehttp request\u003c\/code\u003e, \u003ccode\u003erespond to webhook\u003c\/code\u003e, and a \u003ccode\u003esticky note\u003c\/code\u003e.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eSetup\u003c\/strong\u003e: Configure \u003cem\u003ebaseUrl\u003c\/em\u003e, \u003cem\u003emodel\u003c\/em\u003e, \u003cem\u003eblockedPhrases\u003c\/em\u003e, \u003cem\u003emaxReplyWords\u003c\/em\u003e, and \u003cem\u003eescalateAtOrBelowRating\u003c\/em\u003e. Add \u003cstrong\u003eSlack\u003c\/strong\u003e via incoming-webhook in \u003cem\u003eAlert Owner (Slack)\u003c\/em\u003e. Send approved replies to \u003cem\u003eLog Approved Reply\u003c\/em\u003e (Sheets\/Airtable\/CRM webhook).\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"N8N Commerce","offers":[{"title":"Default Title","offer_id":46217894396083,"sku":"N8N-20863","price":63.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0749\/6279\/6723\/files\/YREXx1GBAUI7u726Z8fdI_nmAKD8wx.png?v=1791882175","url":"https:\/\/buyflowscripts.com\/products\/n8n-workflow-safe-ai-draft-replies-for-reviews-slack-escalation","provider":"N8N Commerce","version":"1.0","type":"link"}