{"product_id":"n8n-workflow-triage-russian-support-requests-to-json","title":"n8n Workflow: Triage Russian Support Requests to JSON","description":"\u003ch3\u003eTriage Russian support requests into structured JSON—automatically\u003c\/h3\u003e\n\u003cp\u003eThis n8n workflow takes a Russian support request, sends it to TokenTool’s OpenAI-compatible chat completions API, and returns a clean JSON triage with \u003cstrong\u003ecategory\u003c\/strong\u003e, \u003cstrong\u003epriority\u003c\/strong\u003e, and a \u003cstrong\u003edraft reply\u003c\/strong\u003e. Perfect for faster routing and consistent responses in your support queue.\u003c\/p\u003e\n\n\u003ch3\u003eWhat this workflow does\u003c\/h3\u003e\n\u003cp\u003eDesigned to run on demand, it demonstrates the full triage pipeline end-to-end:\u003c\/p\u003e\n\u003cul\u003e\n  \u003cli\u003e\n\u003cstrong\u003eRuns manually\u003c\/strong\u003e to start a synthetic demo request.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eCreates a sample Russian support request\u003c\/strong\u003e and sets the \u003cstrong\u003eTokenTool text model ID\u003c\/strong\u003e to use.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eSends the request text\u003c\/strong\u003e to TokenTool’s endpoint \u003ccode\u003e\/api\/v1\/chat\/completions\u003c\/code\u003e via an HTTP request.\u003c\/li\u003e\n  \u003cli\u003eUses a \u003cstrong\u003esystem prompt\u003c\/strong\u003e that instructs the model to output \u003cstrong\u003eJSON\u003c\/strong\u003e containing: \u003ccode\u003ecategory\u003c\/code\u003e, \u003ccode\u003epriority\u003c\/code\u003e, and \u003ccode\u003ereply\u003c\/code\u003e.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eReturns the model response\u003c\/strong\u003e, with the generated JSON available in \u003ccode\u003echoices[0].message.content\u003c\/code\u003e.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eSetup (TokenTool + model)\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003eCreate a \u003cstrong\u003eTokenTool API key\u003c\/strong\u003e and add it to an \u003cstrong\u003en8n HTTP credential\u003c\/strong\u003e using \u003ccode\u003eAuthorization: Bearer ...\u003c\/code\u003e.\u003c\/li\u003e\n  \u003cli\u003eReplace \u003ccode\u003eREPLACE_WITH_CURRENT_MODEL_ID\u003c\/code\u003e with a \u003cstrong\u003ecurrent TokenTool text model ID\u003c\/strong\u003e.\u003c\/li\u003e\n  \u003cli\u003eRun the workflow manually and confirm the output JSON format before using real requests.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eUse cases\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003eRoute \u003cstrong\u003eRussian-language\u003c\/strong\u003e customer messages to the right support team by \u003cstrong\u003ecategory\u003c\/strong\u003e and \u003cstrong\u003epriority\u003c\/strong\u003e.\u003c\/li\u003e\n  \u003cli\u003eGenerate a \u003cstrong\u003edraft reply\u003c\/strong\u003e to speed up agent response time while keeping tone consistent.\u003c\/li\u003e\n  \u003cli\u003eTest triage logic before connecting a real intake channel (e.g., webhook\/form) and mapping output fields to your helpdesk workflow.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eTechnical details\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003e\n\u003cstrong\u003eManual Trigger\u003c\/strong\u003e for on-demand execution\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eHTTP Request\u003c\/strong\u003e to \u003cstrong\u003eTokenTool \/api\/v1\/chat\/completions\u003c\/strong\u003e (Bearer authentication)\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eSet\u003c\/strong\u003e node for request\/model variables\u003c\/li\u003e\n  \u003cli\u003eIncludes UI\/support nodes like \u003cstrong\u003eSticky Note\u003c\/strong\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eRequirements:\u003c\/strong\u003e TokenTool account with a positive balance, an active API key, and a current text model ID. For full setup guidance and a public sanitized workflow, see: \u003ca href=\"https:\/\/tokentool.ru\/instructions\/n8n\"\u003ehttps:\/\/tokentool.ru\/instructions\/n8n\u003c\/a\u003e.\u003c\/p\u003e","brand":"N8N Commerce","offers":[{"title":"Default Title","offer_id":45891851649203,"sku":"N8N-18613","price":64.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0749\/6279\/6723\/files\/Nu9rnclQIRdDzebY_KO3R_PUekfmSu.png?v=1787562595","url":"https:\/\/buyflowscripts.com\/products\/n8n-workflow-triage-russian-support-requests-to-json","provider":"N8N Commerce","version":"1.0","type":"link"}