{"product_id":"n8n-workflow-triage-social-crisis-mentions-with-gemini-webhook","title":"n8n Workflow: Triage Social Crisis Mentions with Gemini Webhook","description":"\u003ch3\u003eTriage social crisis mentions with Google Gemini—automatically route P0\/P1\/P2 action\u003c\/h3\u003e\n\u003cp\u003eThis \u003cstrong\u003en8n automation workflow\u003c\/strong\u003e ingests social mention payloads via a webhook, uses \u003cstrong\u003eGoogle Gemini\u003c\/strong\u003e to evaluate urgency and toxicity against a PR crisis matrix, and then routes results into the right handling path—while generating a structured incident record and response drafts.\u003c\/p\u003e\n\n\u003ch3\u003eWhat this workflow does\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003e\n\u003cstrong\u003eReceives social mentions\u003c\/strong\u003e through an \u003ccode\u003eHTTP POST\u003c\/code\u003e webhook (or supports a manual test payload) containing: platform, author, follower count, mention text, and URL.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eNormalizes and prepares data\u003c\/strong\u003e by adding \u003cstrong\u003ePR crisis matrix\u003c\/strong\u003e guidelines and aligning incoming fields for analysis.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eScores and classifies with Google Gemini\u003c\/strong\u003e to:\n    \u003cul\u003e\n      \u003cli\u003escore urgency\/toxicity\u003c\/li\u003e\n      \u003cli\u003eclassify severity as \u003cstrong\u003eP0, P1, or P2\u003c\/strong\u003e\n\u003c\/li\u003e\n      \u003cli\u003eextract key allegations\u003c\/li\u003e\n      \u003cli\u003edraft \u003cstrong\u003epublic and internal\u003c\/strong\u003e response text\u003c\/li\u003e\n    \u003c\/ul\u003e\n  \u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eRoutes by urgency score\u003c\/strong\u003e:\n    \u003cul\u003e\n      \u003cli\u003e\n\u003cstrong\u003eP0\u003c\/strong\u003e → executive “war-room” alert\u003c\/li\u003e\n      \u003cli\u003e\n\u003cstrong\u003eP1\u003c\/strong\u003e → support escalation brief\u003c\/li\u003e\n      \u003cli\u003e\n\u003cstrong\u003eP2\u003c\/strong\u003e → community archive record\u003c\/li\u003e\n    \u003c\/ul\u003e\n  \u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eBuilds a final PR incident ledger\u003c\/strong\u003e including a \u003cstrong\u003eunique incident ID\u003c\/strong\u003e, all scores, summaries, and the generated drafts.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eUse cases\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003eInstantly triage high-risk social posts mentioning your brand into a P0\/P1\/P2 workflow for PR and support teams.\u003c\/li\u003e\n  \u003cli\u003eCentralize incident documentation by generating a consistent PR incident record from each mention.\u003c\/li\u003e\n  \u003cli\u003eSpeed up response drafting by producing public and internal drafts based on Gemini’s crisis assessment.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eTechnical details\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003e\n\u003cstrong\u003eIntegrations:\u003c\/strong\u003e Google Gemini (PaLM) via a Gemini node using your API credentials.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003en8n nodes used:\u003c\/strong\u003e \u003ccode\u003eset\u003c\/code\u003e, \u003ccode\u003ecode\u003c\/code\u003e, \u003ccode\u003emerge\u003c\/code\u003e, \u003ccode\u003eswitch\u003c\/code\u003e, \u003ccode\u003ewebhook\u003c\/code\u003e, \u003ccode\u003esticky note\u003c\/code\u003e.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eWebhook endpoint:\u003c\/strong\u003e configure your social listening\/source to POST mention events to \u003ccode\u003e\/social-mention-stream\u003c\/code\u003e.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eSetup controls:\u003c\/strong\u003e review and adjust crisis matrix thresholds and any hard-coded war-room\/support routing language to match your incident process.\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"N8N Commerce","offers":[{"title":"Default Title","offer_id":45872819011763,"sku":"N8N-18482","price":65.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0749\/6279\/6723\/files\/2_sy0lST-8onifzqZH6eG_ZcEXtcRT.png?v=1787216840","url":"https:\/\/buyflowscripts.com\/products\/n8n-workflow-triage-social-crisis-mentions-with-gemini-webhook","provider":"N8N Commerce","version":"1.0","type":"link"}