{"product_id":"nuacom-csat-whatsapp-survey-n8n-workflow-for-qualifying-calls","title":"NUACOM CSAT WhatsApp Survey n8n Workflow for Qualifying Calls","description":"\u003ch3\u003eQualify NUACOM calls, then automatically trigger a WhatsApp CSAT survey—tracked in an n8n Data Table\u003c\/h3\u003e\n\u003cp\u003eThe \u003cstrong\u003eNUACOM CSAT WhatsApp Survey n8n Workflow for Qualifying Calls\u003c\/strong\u003e listens to NUACOM call events, tags qualifying calls with a \u003cstrong\u003eCSAT\u003c\/strong\u003e label, sends a \u003cstrong\u003eNUACOM WhatsApp CSAT template message\u003c\/strong\u003e to the caller, and stores identifiers for response tracking inside n8n.\u003c\/p\u003e\n\n\u003ch3\u003eWhat this workflow does\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003e\n\u003cstrong\u003eReceives NUACOM call events\u003c\/strong\u003e through an n8n trigger.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eQualifies calls\u003c\/strong\u003e by checking:\n    \u003cul\u003e\n      \u003cli\u003eCall duration is \u003cstrong\u003egreater than 60 seconds\u003c\/strong\u003e\n\u003c\/li\u003e\n      \u003cli\u003eThe call \u003cstrong\u003eis not already tagged\u003c\/strong\u003e as CSAT\u003c\/li\u003e\n    \u003c\/ul\u003e\n  \u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eWaits 15 seconds\u003c\/strong\u003e, then \u003cstrong\u003eadds the CSAT tag\u003c\/strong\u003e to the NUACOM call.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eSends a WhatsApp CSAT survey\u003c\/strong\u003e using NUACOM:\n    \u003cul\u003e\n      \u003cli\u003eUses a \u003cstrong\u003eNUACOM WhatsApp template\u003c\/strong\u003e\n\u003c\/li\u003e\n      \u003cli\u003eSends to the \u003cstrong\u003ecaller’s phone number\u003c\/strong\u003e\n\u003c\/li\u003e\n    \u003c\/ul\u003e\n  \u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eLogs tracking data\u003c\/strong\u003e into an \u003cstrong\u003en8n Data Table\u003c\/strong\u003e with:\n    \u003cul\u003e\n      \u003cli\u003e\u003cstrong\u003ePhone_Number\u003c\/strong\u003e\u003c\/li\u003e\n      \u003cli\u003e\u003cstrong\u003eNUACOM_Call_ID\u003c\/strong\u003e\u003c\/li\u003e\n      \u003cli\u003e\n\u003cstrong\u003eCustomer_Responded = false\u003c\/strong\u003e (default flag)\u003c\/li\u003e\n    \u003c\/ul\u003e\n  \u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eResponds to CSAT tag updates\u003c\/strong\u003e via a separate trigger:\n    \u003cul\u003e\n      \u003cli\u003eWhen the \u003cstrong\u003eCSAT tag is added\u003c\/strong\u003e (manually or during a call), it can \u003cstrong\u003eoptionally wait 2 hours\u003c\/strong\u003e\n\u003c\/li\u003e\n      \u003cli\u003eThen it sends the \u003cstrong\u003esame WhatsApp CSAT message\u003c\/strong\u003e\n\u003c\/li\u003e\n    \u003c\/ul\u003e\n  \u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eUse cases\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003eSurvey callers automatically only after \u003cstrong\u003emeaningful call length\u003c\/strong\u003e (over 60 seconds).\u003c\/li\u003e\n  \u003cli\u003eSend CSAT via \u003cstrong\u003eWhatsApp templates\u003c\/strong\u003e for compliance and consistency.\u003c\/li\u003e\n  \u003cli\u003eCentralize CSAT follow-up tracking using an \u003cstrong\u003en8n Data Table\u003c\/strong\u003e keyed by \u003cstrong\u003eNUACOM_Call_ID\u003c\/strong\u003e.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eTechnical details\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003eIntegrations\/nodes: \u003cstrong\u003enuacomn8n-nodes-nuacom\u003c\/strong\u003e (NUACOM trigger for call events, call tag updates), \u003cstrong\u003eif\u003c\/strong\u003e, \u003cstrong\u003ewait\u003c\/strong\u003e, \u003cstrong\u003edata table\u003c\/strong\u003e.\u003c\/li\u003e\n  \u003cli\u003eIncludes timing logic: \u003cstrong\u003e15s delay\u003c\/strong\u003e before tagging and \u003cstrong\u003eoptional 2-hour wait\u003c\/strong\u003e after CSAT tag updates.\u003c\/li\u003e\n  \u003cli\u003eSetup requires configuring \u003cstrong\u003eCSAT tag ID\u003c\/strong\u003e, \u003cstrong\u003eWhatsApp sender number\u003c\/strong\u003e, \u003cstrong\u003etemplate ID\u003c\/strong\u003e, and \u003cstrong\u003etemplate variables\u003c\/strong\u003e, plus an n8n Data Table with \u003cstrong\u003ePhone_Number\u003c\/strong\u003e, \u003cstrong\u003eNUACOM_Call_ID\u003c\/strong\u003e, and \u003cstrong\u003eCustomer_Responded\u003c\/strong\u003e.\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"N8N Commerce","offers":[{"title":"Default Title","offer_id":45985523597491,"sku":"N8N-19389","price":41.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0749\/6279\/6723\/files\/f9NG5v4I4ZUZSI6RoYKbN_2Q72CiJa.png?v=1788945404","url":"https:\/\/buyflowscripts.com\/products\/nuacom-csat-whatsapp-survey-n8n-workflow-for-qualifying-calls","provider":"N8N Commerce","version":"1.0","type":"link"}