{"product_id":"placetel-ai-voice-agent-to-freshdesk-webhook-automation-n8n","title":"Placetel AI Voice Agent to Freshdesk Webhook Automation (n8n)","description":"\u003ch3\u003eTurn Placetel voice calls into instant Freshdesk actions with an n8n AI Voice Agent workflow\u003c\/h3\u003e\n\u003cp\u003eThis n8n automation connects your \u003cstrong\u003ePlacetel AI Voice Agent\u003c\/strong\u003e to \u003cstrong\u003eFreshdesk\u003c\/strong\u003e through a webhook. It lets the caller’s phone number trigger operations like \u003cstrong\u003ecustomer lookup, contact\/ticket creation, call logging, ticket status\/priority updates\u003c\/strong\u003e—and returns a ready-to-read \u003cstrong\u003e“speech”\u003c\/strong\u003e response for the voice agent.\u003c\/p\u003e\n\n\u003ch3\u003eWhat this workflow does\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003e\n\u003cstrong\u003eReceives webhook events\u003c\/strong\u003e from Placetel: a POST request includes an \u003ccode\u003eoperation\u003c\/code\u003e plus caller\/request details.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eNormalizes caller numbers\u003c\/strong\u003e: converts the phone number to a canonical \u003ccode\u003e+49\u003c\/code\u003e format and generates multiple phone variants to improve matching accuracy.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eRoutes by operation\u003c\/strong\u003e: directs the request to the matching Freshdesk action, including:\n    \u003cul\u003e\n      \u003cli\u003eCheck customer\u003c\/li\u003e\n      \u003cli\u003eCreate contact\u003c\/li\u003e\n      \u003cli\u003eCreate callback ticket \/ create ticket\u003c\/li\u003e\n      \u003cli\u003eLog call\u003c\/li\u003e\n      \u003cli\u003eList tickets (summarize open requester items)\u003c\/li\u003e\n      \u003cli\u003eGet ticket status\u003c\/li\u003e\n      \u003cli\u003eResolve \/ reopen ticket\u003c\/li\u003e\n      \u003cli\u003eSet ticket priority\u003c\/li\u003e\n    \u003c\/ul\u003e\n  \u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eFinds customers by phone\u003c\/strong\u003e: searches Freshdesk contacts using both phone and mobile across all candidate number formats and returns the first match.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eResponds with voice-ready JSON\u003c\/strong\u003e to Placetel, including a short \u003ccode\u003espeech\u003c\/code\u003e string (or a fallback message for unknown operations).\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eUse cases\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003eWhen someone calls, your AI agent identifies the caller in Freshdesk and explains the current ticket status.\u003c\/li\u003e\n  \u003cli\u003eCreate a contact and open a “callback” ticket automatically when the request can’t be matched.\u003c\/li\u003e\n  \u003cli\u003eAfter resolving or reopening a case, the workflow updates Freshdesk and returns the spoken confirmation to the caller.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eTechnical details\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003e\n\u003cstrong\u003en8n nodes:\u003c\/strong\u003e Code, Merge, Switch, Webhook, Freshdesk, Sticky Note.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eFreshdesk integration:\u003c\/strong\u003e configure a Freshdesk credential (domain + API key) and select it on every Freshdesk node.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eWebhook setup:\u003c\/strong\u003e activate the workflow, copy the Placetel Webhook production URL, and configure Placetel to send POST requests to it.\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"N8N Commerce","offers":[{"title":"Default Title","offer_id":45945683706035,"sku":"N8N-19110","price":6.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0749\/6279\/6723\/files\/dmkASpDglEjQBjyIcqPx-_cXDD6Dqi.png?v=1788426117","url":"https:\/\/buyflowscripts.com\/products\/placetel-ai-voice-agent-to-freshdesk-webhook-automation-n8n","provider":"N8N Commerce","version":"1.0","type":"link"}