{"product_id":"placetel-pipedrive-webhook-for-caller-lookup-deals","title":"Placetel + Pipedrive Webhook for Caller Lookup \u0026 Deals","description":"\u003ch3\u003ePlacetel caller lookup + automatic Pipedrive deals—returned as voice “speech”\u003c\/h3\u003e\n\u003cp\u003eThis n8n workflow connects \u003cstrong\u003ePlacetel\u003c\/strong\u003e to \u003cstrong\u003ePipedrive\u003c\/strong\u003e via a webhook to identify callers, create contacts or callback activities, manage deals, and send a short text back for your voice agent to read aloud.\u003c\/p\u003e\n\n\u003ch3\u003eWhat this workflow does\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003e\n\u003cstrong\u003eReceives Placetel webhook requests\u003c\/strong\u003e (POST) at the \u003ccode\u003e\/placetel-pipedrive\u003c\/code\u003e endpoint, including an \u003ccode\u003eoperation\u003c\/code\u003e and call metadata.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eNormalizes the caller phone number\u003c\/strong\u003e into a consistent German format to improve matching accuracy in Pipedrive.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eRoutes the request by \u003ccode\u003eoperation\u003c\/code\u003e\u003c\/strong\u003e to perform the correct action, including:\n    \u003cul\u003e\n      \u003cli\u003eSearching for an existing Pipedrive person (\u003cem\u003echeck_customer\u003c\/em\u003e)\u003c\/li\u003e\n      \u003cli\u003eCreating a Pipedrive contact (\u003cem\u003ecreate_contact\u003c\/em\u003e)\u003c\/li\u003e\n      \u003cli\u003eCreating a callback activity (\u003cem\u003ecreate_callback\u003c\/em\u003e)\u003c\/li\u003e\n      \u003cli\u003eFetching a deal (\u003cem\u003edeal_status\u003c\/em\u003e)\u003c\/li\u003e\n      \u003cli\u003eCreating a deal linked to the caller\u003c\/li\u003e\n      \u003cli\u003eLogging the call as an activity\u003c\/li\u003e\n    \u003c\/ul\u003e\n  \u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003ePrevents Pipedrive validation errors\u003c\/strong\u003e when creating contacts: it creates a person with an email when available, or creates the person without email when it isn’t provided.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eReturns a structured response\u003c\/strong\u003e (e.g., found\/created\/IDs) plus a short \u003cstrong\u003e“speech”\u003c\/strong\u003e string.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eResponds back to Placetel\u003c\/strong\u003e so the voice agent can speak the message to the caller immediately.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eUse cases\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003eInbound calls where your voice agent checks whether the caller exists in Pipedrive and reads out the correct status.\u003c\/li\u003e\n  \u003cli\u003eAutomatic creation of a new contact and a scheduled callback activity for unknown callers.\u003c\/li\u003e\n  \u003cli\u003eDeal creation and deal status reporting during or right after the call, without manual CRM updates.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eTechnical details (n8n)\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003eNodes\/logic: \u003cstrong\u003ewebhook\u003c\/strong\u003e, \u003cstrong\u003eif\u003c\/strong\u003e, \u003cstrong\u003ecode\u003c\/strong\u003e, \u003cstrong\u003eswitch\u003c\/strong\u003e, \u003cstrong\u003epipedrive\u003c\/strong\u003e, and \u003cstrong\u003esticky note\u003c\/strong\u003e.\u003c\/li\u003e\n  \u003cli\u003eRequires adding a \u003cstrong\u003ePipedrive credential\u003c\/strong\u003e in n8n and selecting it on all Pipedrive nodes.\u003c\/li\u003e\n  \u003cli\u003eIn Placetel, configure your voice agent tool to \u003cstrong\u003ePOST\u003c\/strong\u003e to the workflow’s production webhook URL and send the appropriate \u003ccode\u003eoperation\u003c\/code\u003e value.\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"N8N Commerce","offers":[{"title":"Default Title","offer_id":45945682722995,"sku":"N8N-19111","price":41.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0749\/6279\/6723\/files\/Ai-Bn-dYGqZ6GUBTFNs54_UBK5aaR9.png?v=1788426094","url":"https:\/\/buyflowscripts.com\/products\/placetel-pipedrive-webhook-for-caller-lookup-deals","provider":"N8N Commerce","version":"1.0","type":"link"}