{"product_id":"sentiment-routing-workflow-anthropic-gmail-twilio-sheets-n8n","title":"Sentiment Routing Workflow: Anthropic, Gmail, Twilio \u0026 Sheets (n8n)","description":"\u003ch3\u003eAutomatically route customer feedback by sentiment—using Anthropic, Gmail, Twilio \u0026amp; Google Sheets (n8n)\u003c\/h3\u003e\n\u003cp\u003eTurn every n8n Form submission into the right follow-up message. This Sentiment Routing Workflow analyzes feedback with \u003cstrong\u003eAnthropic Claude\u003c\/strong\u003e, then automatically emails, texts, and logs results to \u003cstrong\u003eGoogle Sheets\u003c\/strong\u003e based on whether the sentiment is \u003cstrong\u003ePositive\u003c\/strong\u003e, \u003cstrong\u003eNeutral\u003c\/strong\u003e, or \u003cstrong\u003eNegative\u003c\/strong\u003e.\u003c\/p\u003e\n\n\u003ch3\u003eWhat this workflow does\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003e\n\u003cstrong\u003eReceives feedback\u003c\/strong\u003e from an \u003cstrong\u003en8n Form\u003c\/strong\u003e with name, email, phone, and written feedback.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eAnalyzes sentiment\u003c\/strong\u003e using \u003cstrong\u003eAnthropic Claude\u003c\/strong\u003e and classifies the feedback as \u003cstrong\u003ePositive\u003c\/strong\u003e, \u003cstrong\u003eNeutral\u003c\/strong\u003e, or \u003cstrong\u003eNegative\u003c\/strong\u003e.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eRoutes Positive feedback\u003c\/strong\u003e to a \u003cstrong\u003eGmail thank-you email\u003c\/strong\u003e that includes your \u003cstrong\u003eGoogle review link\u003c\/strong\u003e.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eRoutes Neutral feedback\u003c\/strong\u003e by emailing the owner the feedback details via \u003cstrong\u003eGmail\u003c\/strong\u003e for private review.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eRoutes Negative feedback\u003c\/strong\u003e by:\n    \u003cul\u003e\n      \u003cli\u003eSending the owner an \u003cstrong\u003eSMS\u003c\/strong\u003e via \u003cstrong\u003eTwilio\u003c\/strong\u003e\n\u003c\/li\u003e\n      \u003cli\u003eSending the customer a \u003cstrong\u003eGmail apology\u003c\/strong\u003e promising \u003cstrong\u003esame-day follow-up\u003c\/strong\u003e\n\u003c\/li\u003e\n    \u003c\/ul\u003e\n  \u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eLogs everything\u003c\/strong\u003e by appending customer details, feedback text, sentiment category, and a timestamp to the \u003cstrong\u003eGoogle Sheets “Feedback”\u003c\/strong\u003e sheet.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eUse cases\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003eCollect feedback from a website form and get instant, sentiment-based responses.\u003c\/li\u003e\n  \u003cli\u003eReduce manual triage: Positive users get a review request; Neutral feedback is reviewed internally; Negative feedback triggers SMS escalation.\u003c\/li\u003e\n  \u003cli\u003eSaaS operators who want auditable records of every feedback submission in Google Sheets.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eTechnical details\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003e\n\u003cstrong\u003en8n nodes\/stack:\u003c\/strong\u003e form trigger, set, Anthropic\/Claude sentiment analysis, gmail, twilio, google sheets, sticky note\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eRequired credentials:\u003c\/strong\u003e Anthropic API key, Google account (Sheets + Gmail), and a Twilio account with an SMS-capable phone number\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eSetup essentials:\u003c\/strong\u003e update config values (business name, Google review link, Twilio from number, owner mobile number, owner email), and ensure the spreadsheet has a \u003cstrong\u003e“Feedback”\u003c\/strong\u003e sheet with matching columns.\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"N8N Commerce","offers":[{"title":"Default Title","offer_id":45950054334643,"sku":"N8N-19166","price":76.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0749\/6279\/6723\/files\/L-LOut3pZR0Y_Q5SKYilj_63f5730f.png?v=1788513103","url":"https:\/\/buyflowscripts.com\/products\/sentiment-routing-workflow-anthropic-gmail-twilio-sheets-n8n","provider":"N8N Commerce","version":"1.0","type":"link"}