{"product_id":"smartlead-reply-classifier-for-zoho-crm-n8n-openai","title":"Smartlead Reply Classifier for Zoho CRM: n8n + OpenAI","description":"\u003ch3\u003eAutomatically classify Smartlead email replies and update Zoho CRM—optionally with OpenAI\u003c\/h3\u003e\n\u003cp\u003eTurn every incoming \u003cstrong\u003eSmartlead EMAIL_REPLY\u003c\/strong\u003e into the right \u003cstrong\u003eZoho CRM\u003c\/strong\u003e lead status and follow-up task—faster, cleaner, and with real-time team alerts. This \u003cstrong\u003en8n + OpenAI\u003c\/strong\u003e workflow classifies replies (interested, not_now, referral, unsubscribe, out_of_office, needs_human) and takes action automatically in live mode.\u003c\/p\u003e\n\n\u003ch3\u003eWhat this workflow does\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003e\n\u003cstrong\u003eTriggers on Smartlead replies\u003c\/strong\u003e via a \u003cem\u003eSmartlead EMAIL_REPLY webhook\u003c\/em\u003e (or runs a demo trigger to generate sample replies).\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eExtracts and cleans reply content\u003c\/strong\u003e, removing quoted email history and normalizing key fields such as email, name, lead ID, and campaign.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eClassifies the reply\u003c\/strong\u003e using \u003cstrong\u003eOpenAI\u003c\/strong\u003e when configured; otherwise it falls back to \u003cstrong\u003ekeyword rules\u003c\/strong\u003e with safety checks and fallbacks.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eMaps classification to Zoho actions\u003c\/strong\u003e—sets the correct lead status, creates a due-dated follow-up task, and decides whether to notify the team (while ignoring out_of_office replies).\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eUpdates Zoho in live mode\u003c\/strong\u003e by upserting the matching lead by email and creating \u003cstrong\u003eZoho tasks\u003c\/strong\u003e linked to the lead record; in preview mode, it outputs the payloads instead of writing.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eHandles unsubscribe replies\u003c\/strong\u003e by calling the \u003cstrong\u003eSmartlead API\u003c\/strong\u003e to unsubscribe the lead from all campaigns when configured (otherwise shows what would be sent).\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003ePosts urgent alerts and a weekday call list\u003c\/strong\u003e: on weekdays at \u003cstrong\u003e07:30\u003c\/strong\u003e (or on demand), it queries Zoho for leads in configured statuses, ranks them into a capped call list, and sends it to a team \u003cstrong\u003eincoming webhook\u003c\/strong\u003e (Slack\/Teams-style).\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eUse cases\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003eRoute “yes, interested” replies to the right Zoho status and schedule immediate follow-up tasks.\u003c\/li\u003e\n  \u003cli\u003eAutomatically ignore out_of_office emails so reps don’t waste time.\u003c\/li\u003e\n  \u003cli\u003eProcess unsubscribe requests through Smartlead API for compliant list management.\u003c\/li\u003e\n  \u003cli\u003eSend a daily morning list of high-priority leads to your team via webhook.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eTechnical details\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003e\n\u003cstrong\u003en8n nodes \/ components:\u003c\/strong\u003e webhook, manual trigger, if, code, sticky note, http request.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eIntegrations:\u003c\/strong\u003e Smartlead (EMAIL_REPLY webhook + Smartlead API), Zoho CRM (upsert leads + create tasks), OpenAI (optional classification), and a webhook endpoint for Slack\/Teams-style alerts.\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"N8N Commerce","offers":[{"title":"Default Title","offer_id":46114636890291,"sku":"N8N-20023","price":45.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0749\/6279\/6723\/files\/5pfwYE-BlAEAqrVw1R4kw_f9hUZGeG.png?v=1790586442","url":"https:\/\/buyflowscripts.com\/products\/smartlead-reply-classifier-for-zoho-crm-n8n-openai","provider":"N8N Commerce","version":"1.0","type":"link"}