{"product_id":"tenant-repair-triage-workflow-with-openai-slack-gmail","title":"Tenant Repair Triage Workflow with OpenAI, Slack \u0026 Gmail","description":"\u003ch3\u003eTurn tenant repair requests into fast, organized action—automatically\u003c\/h3\u003e\n\u003cp\u003eThis \u003cstrong\u003eTenant Repair Triage Workflow\u003c\/strong\u003e with \u003cstrong\u003eOpenAI, Slack, and Gmail\u003c\/strong\u003e captures repair requests from an \u003cstrong\u003en8n Form\u003c\/strong\u003e, uses \u003cstrong\u003eOpenAI (GPT-4o-mini)\u003c\/strong\u003e to classify urgency and generate a one-sentence summary, routes the ticket to the right \u003cstrong\u003eSlack\u003c\/strong\u003e channel, logs it to \u003cstrong\u003eGoogle Sheets\u003c\/strong\u003e, and emails the tenant confirmation via \u003cstrong\u003eGmail\u003c\/strong\u003e.\u003c\/p\u003e\n\n\u003ch3\u003eWhat this workflow does\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003e\n\u003cstrong\u003eReceives\u003c\/strong\u003e a tenant repair request submission from an \u003cstrong\u003en8n Form\u003c\/strong\u003e (unit and issue details included).\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eTriages with OpenAI\u003c\/strong\u003e: sends the unit + issue to \u003cstrong\u003eOpenAI (GPT-4o-mini)\u003c\/strong\u003e along with your urgency rules to return an \u003cstrong\u003eurgency level\u003c\/strong\u003e and a \u003cstrong\u003eshort maintenance summary\u003c\/strong\u003e.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eRoutes by urgency\u003c\/strong\u003e: uses a \u003cstrong\u003eSwitch\u003c\/strong\u003e step to send \u003cstrong\u003eemergency\u003c\/strong\u003e requests to the \u003cstrong\u003eon-call Slack\u003c\/strong\u003e channel, and \u003cstrong\u003eurgent\/routine\u003c\/strong\u003e requests to your \u003cstrong\u003emaintenance Slack\u003c\/strong\u003e channel.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eLogs to Google Sheets\u003c\/strong\u003e: appends Date, Name, Unit, Phone, Email, Issue, Urgency, and Summary to a \u003cstrong\u003eRequests\u003c\/strong\u003e tab.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eConfirms by email\u003c\/strong\u003e: sends a tenant-facing confirmation message through \u003cstrong\u003eGmail\u003c\/strong\u003e, with wording that changes depending on whether the request is an emergency.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eUse cases\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003eProperty managers who want \u003cstrong\u003econsistent repair triage\u003c\/strong\u003e and instant internal notifications.\u003c\/li\u003e\n  \u003cli\u003eAutomation engineers building \u003cstrong\u003etenant support workflows\u003c\/strong\u003e in n8n with AI-assisted classification.\u003c\/li\u003e\n  \u003cli\u003eSaaS operators managing multi-tenant issues who need \u003cstrong\u003eSlack + email + spreadsheet logging\u003c\/strong\u003e in one flow.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eTechnical details\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003e\n\u003cstrong\u003eNodes\/stack used\u003c\/strong\u003e: \u003cstrong\u003eform trigger\u003c\/strong\u003e, \u003cstrong\u003eset\u003c\/strong\u003e, \u003cstrong\u003eOpenAI\u003c\/strong\u003e, \u003cstrong\u003eswitch\u003c\/strong\u003e, \u003cstrong\u003eslack\u003c\/strong\u003e, \u003cstrong\u003esticky note\u003c\/strong\u003e, \u003cstrong\u003egmail\u003c\/strong\u003e, and \u003cstrong\u003eGoogle Sheets\u003c\/strong\u003e.\u003c\/li\u003e\n  \u003cli\u003eRequires credentials for \u003cstrong\u003eOpenAI\u003c\/strong\u003e, \u003cstrong\u003eSlack\u003c\/strong\u003e, \u003cstrong\u003eGoogle Sheets\u003c\/strong\u003e, and \u003cstrong\u003eGmail\u003c\/strong\u003e.\u003c\/li\u003e\n  \u003cli\u003eSet up a Google Sheet with a \u003cstrong\u003eRequests\u003c\/strong\u003e tab and the specified columns, then configure the workflow with the Sheet ID and company details.\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"N8N Commerce","offers":[{"title":"Default Title","offer_id":46172948267187,"sku":"N8N-20574","price":16.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0749\/6279\/6723\/files\/sZEXVwXM_0LrGJEbJoVdE_fh2jjBZu.png?v=1791364658","url":"https:\/\/buyflowscripts.com\/products\/tenant-repair-triage-workflow-with-openai-slack-gmail","provider":"N8N Commerce","version":"1.0","type":"link"}