{"product_id":"triage-negative-google-reviews-in-n8n-with-zapier-twilio-ai","title":"Triage Negative Google Reviews in n8n with Zapier, Twilio \u0026 AI","description":"\u003ch3\u003eInstantly triage negative Google reviews and generate compliance-safe replies with n8n\u003c\/h3\u003e\n\u003cp\u003eThis n8n workflow listens for new Google Business Profile reviews, filters out duplicates and non-actionable ratings, then sends a Twilio SMS alert to your team and uses Anthropic Claude to draft a guardrailed public response. It also emails the firm and logs a compliance audit by executing a separate n8n workflow.\u003c\/p\u003e\n\n\u003ch3\u003eWhat this workflow does\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003e\n\u003cb\u003eReceives new reviews via webhook:\u003c\/b\u003e Designed to work with a webhook event payload (for example, from Zapier’s “New Review” trigger for Google Business Profile). It normalizes key fields such as \u003ci\u003ereview ID\u003c\/i\u003e, \u003ci\u003erating\u003c\/i\u003e, \u003ci\u003etext\u003c\/i\u003e, and \u003ci\u003ereply URL\u003c\/i\u003e.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cb\u003eValidates and deduplicates:\u003c\/b\u003e Uses n8n static data to skip malformed events and suppress duplicate alerts for the same review ID.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cb\u003eTargets 1–3 star reviews only:\u003c\/b\u003e Stops processing for 4–5 star reviews and focuses triage on negative feedback (1–3 stars).\u003c\/li\u003e\n  \u003cli\u003e\n\u003cb\u003eAlerts via Twilio SMS:\u003c\/b\u003e Builds an immediate SMS alert with the review details.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cb\u003eDrafts a public reply with AI guardrails:\u003c\/b\u003e Sends an Anthropic Claude prompt to generate a short, compliance-safe draft response.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cb\u003eParses, scans, and prepares email:\u003c\/b\u003e Reads Claude’s JSON output, runs an additional keyword-based compliance safety scan, then prepares an email containing the review details and either the safe draft or a rewrite warning.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cb\u003eLogs compliance and notifies:\u003c\/b\u003e Executes a separate compliance-audit workflow and then sends the email notification via SMTP.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eUse cases\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003eHospitality, clinics, or local services teams that need fast, consistent responses to 1–3 star reviews.\u003c\/li\u003e\n  \u003cli\u003eAutomation engineers who want an auditable review triage pipeline in n8n.\u003c\/li\u003e\n  \u003cli\u003eSaaS operators managing multiple locations and wanting deduped, rating-based handling.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eTechnical details\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003e\n\u003cb\u003eCore nodes:\u003c\/b\u003e \u003ci\u003ewebhook\u003c\/i\u003e, \u003ci\u003eif\u003c\/i\u003e, \u003ci\u003ecode\u003c\/i\u003e, \u003ci\u003eno op\u003c\/i\u003e, \u003ci\u003etwilio\u003c\/i\u003e, \u003ci\u003eemail send\u003c\/i\u003e\n\u003c\/li\u003e\n  \u003cli\u003e\n\u003cb\u003eAI:\u003c\/b\u003e Anthropic Claude (Messages API) to generate a compliant public reply draft\u003c\/li\u003e\n  \u003cli\u003e\n\u003cb\u003eSMS:\u003c\/b\u003e Twilio for immediate negative review alerts\u003c\/li\u003e\n  \u003cli\u003e\n\u003cb\u003eCompliance:\u003c\/b\u003e Keyword-based safety scan + execution of a separate compliance-audit workflow\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"N8N Commerce","offers":[{"title":"Default Title","offer_id":45876900954291,"sku":"N8N-18035","price":47.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0749\/6279\/6723\/files\/uAVUBvW4lMd5W4AP5BH1X_53sWfIyw.png?v=1787303917","url":"https:\/\/buyflowscripts.com\/products\/triage-negative-google-reviews-in-n8n-with-zapier-twilio-ai","provider":"N8N Commerce","version":"1.0","type":"link"}