{"product_id":"whatsapp-support-bot-in-n8n-openrouter-pinecone-gmail","title":"WhatsApp Support Bot in n8n: OpenRouter + Pinecone + Gmail","description":"\u003ch3\u003eInstant WhatsApp customer support—powered by OpenRouter, Pinecone, and Gmail escalation in n8n\u003c\/h3\u003e\n\u003cp\u003eThis n8n workflow automatically answers incoming WhatsApp Business messages using an OpenRouter chat model with Pinecone-powered knowledge retrieval. When a request can’t be handled by your support knowledge base (or needs a human), it escalates to your team via Gmail and then sends the appropriate reply back on WhatsApp.\u003c\/p\u003e\n\n\u003ch3\u003eWhat this workflow does\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003e\n\u003cb\u003eTriggers on new WhatsApp messages\u003c\/b\u003e sent to your WhatsApp Business number (Cloud credentials required for both receiving and sending).\u003c\/li\u003e\n  \u003cli\u003e\n\u003cb\u003eLoads workflow settings\u003c\/b\u003e such as business name, OpenRouter model selection, support email, language, and a per-customer memory window.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cb\u003eFilters incoming events\u003c\/b\u003e to ignore anything that isn’t an incoming text message.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cb\u003eAnswers using OpenRouter + Pinecone retrieval\u003c\/b\u003e: the workflow queries a Pinecone knowledge base using \u003cb\u003eGoogle Gemini embeddings\u003c\/b\u003e to generate responses grounded only in retrieved support content.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cb\u003eEscalates when needed\u003c\/b\u003e: if the question can’t be answered from the knowledge base or requires human help (e.g., refund\/complaint\/cancellation or the customer asks for a person), the workflow emails the support team via \u003cb\u003eGmail\u003c\/b\u003e.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cb\u003eReplies back on WhatsApp\u003c\/b\u003e with either the knowledge-based answer or a predefined escalation notice.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eUse cases\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003eA customer asks about pricing, plans, or onboarding—receives an instant, knowledge-base-based WhatsApp reply.\u003c\/li\u003e\n  \u003cli\u003eA request for cancellation or a complaint—triggers a Gmail escalation to your support team.\u003c\/li\u003e\n  \u003cli\u003eFrequent FAQs—reduces ticket volume while maintaining consistent answers sourced from your Pinecone index.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eTechnical details\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003e\n\u003cb\u003eNodes\/Tools:\u003c\/b\u003e set, filter, WhatsApp, Gmail tool, sticky note, and \u003cb\u003en8n-nodes-langchainagent\u003c\/b\u003e.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cb\u003eLLM:\u003c\/b\u003e OpenRouter chat model (configurable model ID).\u003c\/li\u003e\n  \u003cli\u003e\n\u003cb\u003eKnowledge retrieval:\u003c\/b\u003e Pinecone index populated with support content (using Gemini embeddings).\u003c\/li\u003e\n  \u003cli\u003e\n\u003cb\u003eConversation handling:\u003c\/b\u003e per-customer conversation memory within the configured memory window.\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"N8N Commerce","offers":[{"title":"Default Title","offer_id":45899957469363,"sku":"N8N-18701","price":38.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0749\/6279\/6723\/files\/xGoCEHHWiQayReE9k3Jji_xtOG0fF5.png?v=1787735568","url":"https:\/\/buyflowscripts.com\/products\/whatsapp-support-bot-in-n8n-openrouter-pinecone-gmail","provider":"N8N Commerce","version":"1.0","type":"link"}