Alert Triage & Routing Engine for n8n: Automate Your Workflow

Transform chaotic alert streams into organized, actionable intelligence with this comprehensive Alert Triage & Routing Engine for n8n. This workflow automatically scores incoming alerts from any source, classifies them by severity, and routes them to the right teams—all while maintaining a complete audit trail.

What this workflow does

This domain-agnostic automation engine receives alert JSON data via webhook from Datadog, Splunk, internal scripts, or any monitoring system. It scores each alert against customizable rules stored in your Google Sheet, then classifies alerts into RED, AMBER, or GREEN severity tiers using configurable thresholds. High-priority alerts are instantly routed to Slack for immediate attention, while every event is logged to Google Sheets for comprehensive audit tracking. The engine uses pure deterministic arithmetic with zero LLM costs, ensuring reliable and cost-effective operations.

Use cases

• Infrastructure monitoring: Automatically triage server alerts, application errors, and performance warnings
• Lead scoring: Evaluate and route sales leads based on engagement metrics and demographics
• Support ticket classification: Prioritize customer support requests by urgency and complexity
• Order review automation: Flag high-risk transactions for manual review while processing standard orders
• Security incident response: Classify and escalate security alerts based on threat severity

Technical details

Built with essential n8n nodes including webhook, HTTP request, code, if, and switch nodes for robust data processing. Integrates seamlessly with Google Sheets for rule management and audit logging, plus Slack for real-time notifications. The workflow requires minimal setup—simply duplicate the provided Google Sheets template, configure your OAuth credentials, and add your Slack webhook URL.

Setup takes approximately 15 minutes with detailed documentation and starter rules included. The modular design allows easy repurposing across different use cases by changing a single parameter, making this workflow a versatile foundation for any scoring and routing automation needs.