Amazon Bedrock Multi-Agent Support Triage + Slack in n8n

Route customer questions to the right Amazon Bedrock specialist—then post the answer to Slack automatically

This n8n workflow triages every incoming chat message with Amazon Bedrock AgentCore Multi-Agent and routes it to the best-matching specialist agent. It then posts the specialist’s response to your selected Slack channel, keeping per-customer context shared across agents.

What this workflow does

• Receives an n8n Chat message and starts a run tied to that chat input.
• Sets customer context values (including the agent name, a customer/actor ID derived from the chat session, the question text, and the target Slack channel).
• Runs Amazon Bedrock AgentCore triage to classify the request (e.g., analysis, advice, or research) and provisions a shared harness with managed memory when needed.
• Parses and validates JSON output from the triage step; if parsing fails, it falls back to the research category.
• Routes to the matching AgentCore specialist using the same harness ARN and actor ID so the specialist agents share customer memory.
• Cleans and posts a formatted Slack message that indicates which specialist answered and includes the customer ID.

Use cases

• Turn support chat into specialized Bedrock responses without manual assignment.
• Handle mixed requests (analysis, advice, research) by automatically selecting the right AgentCore specialist.
• Support SaaS teams who want Slack-first visibility of triaged answers per customer.

Technical details

• Amazon Bedrock AgentCore: triage agent + three specialist agents (Analysis with code interpreter, Architecture with AWS skills, and Research) sharing a managed-memory harness.
• Slack integration: posts results to a configurable channel (via Slack OAuth).
• n8n nodes: set, code, slack, switch, sticky note, and n8n-nodes-langchainchat trigger.

Setup note: configure the Amazon Bedrock AgentCore API credential on the triage and all specialist nodes, then connect Slack and invite the bot to your target channel.