Automate Google Review Replies with n8n & Claude

Effortlessly Manage Your Google Review Replies with n8n & Claude

Streamline your customer feedback process with our powerful n8n automation workflow that automates your Google review replies. Designed for busy businesses, this seamless workflow fetches new reviews every 15 minutes, crafts thoughtful responses with Anthropic Claude, and delivers them straight to your inbox, helping you maintain a positive online presence with minimal effort.

What this workflow does

• Automatically runs every 15 minutes to check for new Google Maps reviews using the Google Places API for a designated Google Place ID.
• Deduplicates and normalizes reviews, ensuring only fresh feedback is processed.
• Filters reviews based on age and previous responses using the workflow state.
• Routes reviews lacking written content to select predefined response templates and emails the drafts to the business owner.
• Classifies reviews with written feedback by star rating: positive (4-5 stars) or negative (below 4 stars).
• Sends positive reviews to Anthropic Claude for brief, tailored public replies in the reviewer's language and emails these drafts to the owner.
• Generates and emails a detailed owner-focused summary and public reply draft for negative reviews, ensuring timely alerts for business owners.

Use cases

• Enhance your business's reputation by responding promptly to customer feedback, both positive and negative, without the hassle of manual review management.
• Save valuable time with automated response drafting, allowing you to focus on expanding your business rather than monitoring reviews.
• Ensure consistency and professionalism in your public communications with automated, high-quality reply drafts from Anthropic Claude.

Technical details

• Integrations Used: Google Places API, Anthropic Claude, SMTP
• n8n Nodes Utilized: If, Set, Code, Email Send, HTTP Request, Schedule Trigger
• Setup Requirements: Google Places API key, Anthropic API key, SMTP credentials