Automate Ticket Triage with OpenRouter & ClickUp Workflow

Streamline Support with Automated Ticket Triage Using OpenRouter & ClickUp

Dive into efficient support management with our exclusive n8n workflow, designed to automate ticket triage using OpenRouter and ClickUp. Receive, prioritize, and manage support tickets seamlessly with AI-driven insights and task creation, ensuring your team addresses customer issues swiftly and effectively.

What this workflow does

• Receives a new support ticket submission via an n8n form, capturing essential details such as subject, description, company, name, and email.
• Normalizes these inputs into a uniform ticket payload, focusing on customer name/email, subject, and description.
• Validates the ticket by confirming a description is provided and that the email is correctly formatted.
• Sends the ticket details to OpenRouter (OpenAI o3-mini) to generate vital incident metadata, including priority levels (1–4), impact, severity, the affected service, and suggested diagnostics and next steps, all organized in structured JSON.
• Automatically creates a new task in ClickUp, utilizing the ticket subject as the task title and embedding customer information alongside AI assessments and recommendations within the task description.

Use cases

• Enhance your support team efficiency by quickly identifying critical tickets through AI-prioritized triaging.
• Align your workflow with ClickUp task management, ensuring consistent tracking and handling of support issues.
• Empower automation engineers and SaaS operators to maintain swift customer communications with minimal manual intervention.

Technical details

• Components used: n8n form trigger, OpenRouter with OpenAI o3-mini, ClickUp integration, and crucial nodes like if, set, and sticky note.
• Requires setup of n8n Form Trigger with a distributed form URL for submissions.
• Integration with OpenRouter necessitates available credentials and selection of the appropriate AI model.
• ClickUp connectivity via OAuth2 credential, directing tasks to the specified workspace or list.