Automate Trustpilot Reviews to Slack: Focus on Low Ratings

Stop letting negative customer reviews slip through the cracks. This n8n workflow automatically monitors your Trustpilot review notifications and instantly alerts your team in Slack when you receive low ratings (3 stars or less), so you can respond quickly and protect your brand reputation.

What this workflow does

This automation streamlines your review management process with three simple steps:

• Monitors Gmail automatically — Watches your inbox for new Trustpilot review notification emails
• Filters by star rating — Extracts the rating directly from the email subject line and identifies reviews with 3 stars or less
• Sends targeted Slack alerts — Only forwards low-rating reviews to your designated Slack channel, while positive reviews are silently ignored

Use cases

• Customer success teams can immediately address unhappy customers before issues escalate
• SaaS operators can quickly identify product issues through user feedback patterns
• E-commerce businesses can respond to negative reviews faster to maintain seller ratings
• Service companies can proactively reach out to dissatisfied clients for damage control

Technical details

Built with proven n8n nodes for reliable automation:

• Gmail trigger — Monitors incoming Trustpilot notification emails
• Set node — Processes and formats review data
• If node — Filters reviews based on star rating criteria
• Slack node — Posts filtered alerts to your team channel

Setup takes just 5 minutes: enable review notifications in your Trustpilot Business account, connect your Gmail and Slack credentials in n8n, select your target Slack channel, and activate the workflow. Your team will start receiving instant alerts for every low-rating review, ensuring no customer concern goes unnoticed.

Perfect for n8n users and automation engineers looking to build proactive customer experience workflows without manual monitoring overhead.