Automate Zendesk Ticket Creation from Calls with AI & n8n

Transform Customer Support Calls into Structured Zendesk Tickets Automatically

Stop manually listening to hours of support call recordings. This n8n workflow automatically transcribes customer support calls, extracts key insights using AI, and creates detailed Zendesk tickets with structured summaries—saving your team countless hours while ensuring no critical details are missed.

What This Workflow Does

• Transcribes calls with speaker labels and timestamps — WayinVideo's Transcription API processes your call recording URL to deliver every spoken word with accurate speaker identification and timing
• Extracts 10 structured support intelligence fields — GPT-4o-mini analyzes the transcript to identify ticket subject, issue summary, root cause, resolution given, follow-up actions, key customer quotes, sentiment analysis, priority level, CSAT prediction, and relevant tags
• Creates comprehensive Zendesk tickets automatically — Uses Zendesk REST API to generate tickets with the customer as requester and complete structured summary as ticket body
• Logs everything to Google Sheets — Maintains a complete record of all processed calls with corresponding Zendesk ticket IDs and URLs for easy tracking
• Predicts customer satisfaction scores — AI assesses conversation tone and outcomes to provide CSAT predictions on a 1-5 scale

Perfect Use Cases

• Customer support teams who need structured ticket creation from recorded calls without manual transcription
• Customer success managers tracking complex account issues and follow-up requirements
• QA teams analyzing support call quality and ensuring proper issue documentation
• Support supervisors needing comprehensive call summaries for performance reviews and process improvement

Technical Details

Built with essential n8n nodes including Form Trigger for call submission, HTTP Request nodes for WayinVideo Transcription API and Zendesk REST API integration, Code nodes for GPT-4o-mini processing, and Google Sheets connectivity. Includes conditional logic with If nodes, Wait nodes for processing delays, and Sticky Notes for workflow documentation.

Simply submit your call recording URL with agent name, customer details, issue category, call date, and product name—the automation handles everything else.