Automate Zendesk Tickets to Aqtos Tasks with n8n

Transform your customer support workflow by automatically creating Aqtos tasks from every new Zendesk ticket. This n8n automation eliminates manual task creation and ensures no support request falls through the cracks.

What this workflow does

This seamless integration connects Zendesk and Aqtos through n8n's powerful automation capabilities. When a new support ticket arrives in Zendesk, the workflow instantly springs into action:

• Captures the incoming Zendesk ticket via webhook trigger
• Fetches complete ticket details including customer information, priority, and description
• Automatically generates a corresponding task in your designated Aqtos project
• Assigns the task to predefined team members with your chosen initial status

Use cases

Perfect for support teams and project managers who need structured task management:

• Customer support operations: Convert every support ticket into trackable Aqtos tasks for better accountability
• Bug tracking: Automatically create development tasks when customers report technical issues
• Feature requests: Channel customer feedback directly into your product management workflow
• Multi-team coordination: Ensure support tickets reach the right teams with proper assignment and status tracking

Technical details

Built with proven n8n nodes and integrations:

• Webhook node: Receives real-time Zendesk ticket notifications
• Zendesk integration: Retrieves comprehensive ticket data and customer details
• n8n-nodes-aqtos: Creates tasks with full customization in your Aqtos workspace
• Aqtos API: Ensures reliable task creation with proper metadata

Setup requirements

Quick configuration gets you running in minutes. You'll need your Aqtos credentials including instance name and API access, plus the ability to select your target project, set default task status, and assign team members. This workflow streamlines your support-to-action pipeline, making your Zendesk and Aqtos systems work together seamlessly.