Dental Patient Telegram Bot: AI Replies, Booking & Reminders

Turn Telegram dental chats into instant AI answers, bookings, and reminders—automatically

This n8n automation workflow handles your dental clinic’s patient conversations in Telegram, uses OpenAI (gpt-4o-mini) to reply to treatment and general questions, saves patient data in Google Sheets, sends appointment confirmations and payment/recall follow-ups, and posts failure alerts to Slack.

What this workflow does

• Responds to patient messages in Telegram by triggering whenever a patient sends a message to your clinic bot.
• Extracts key details (patient chat ID, name, message text) and routes the request using keywords for:
  • Booking requests: appends a new patient booking to Google Sheets with an appointment date set three days ahead, then sends a confirmation via Telegram.
  • Treatment-plan questions: uses OpenAI (gpt-4o-mini) to generate a plain-language explanation, saves it back to the matching patient row in Google Sheets, and replies in Telegram.
  • Payment questions: calculates a 3-installment EMI schedule from a fixed total cost, updates payment status in Google Sheets, and sends the installment schedule on Telegram.
  • General questions: routed through the same conversation handling logic.
• Sends daily reminders (schedule trigger) by reading all patients from Google Sheets and messaging on:
  • Tomorrow’s procedures
  • Yesterday’s post-care follow-up (including a review request)
  • Six-month cleaning recalls
• Monitors reliability by posting Slack alerts when the workflow fails globally or when either OpenAI step errors.

Use cases

• Patients message your bot for treatment explanations and receive instant AI replies in Telegram.
• Automated appointment booking with Google Sheets records and Telegram confirmation.
• Patients asking about EMI payment plans get a clear 3-installment schedule.
• Daily procedure reminders, post-care follow-ups, and six-month cleaning nudges reduce missed appointments.

Technical details

• Telegram (Telegram Bot API trigger + messaging)
• OpenAI with gpt-4o-mini for treatment-plan responses
• Google Sheets using OAuth2 to store and update patient rows
• Slack (Slack OAuth2) for error alerts
• Core n8n nodes: set, code, slack, filter, switch, telegram